Pharmacy Technician Support Specialist
Job Description:
• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service
• Document all incoming calls and dialogue within company software
• Resolve client drug benefit concerns of a medical, financial, or technological nature
• Provides enrollment support for new PACE enrollees
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place
• Provides help desk support to network pharmacies
• Education PACE staff regarding CK and network pharmacy processes for facility participants
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations
• Coordinates and sets up couriers to ensure timely medication delivery
• Attend department and company meetings and educational programs upon request
• Ensures that HIPAA guidelines are followed in every communication with clients
• Interest in learning new tasks for development purposes
• Embody AnewHealth’s Core Values in all communications and interactions
Requirements:
• Associate’s degree preferred
• High School Diploma or equivalent required
• CPhT (Certified Pharmacy Technician) certification, a plus
• 1 year of customer service/member service experience in a call center or similar, required
• Health care industry experience, a plus
• Experience in a pharmacy support role, a plus
• Knowledge of plan and benefit structures and Medicare guidelines, a plus
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software
• Excellent communication skills, both verbal and written
• Understanding of clinical terms and impacts
Benefits:
• Medical, dental and vision coverage are effective 1st of the month following date of hire
• 401(k)
• Paid Time Off
• paid holidays
• company-paid life insurance and short-term disability
• flexible spending
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• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service
• Document all incoming calls and dialogue within company software
• Resolve client drug benefit concerns of a medical, financial, or technological nature
• Provides enrollment support for new PACE enrollees
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place
• Provides help desk support to network pharmacies
• Education PACE staff regarding CK and network pharmacy processes for facility participants
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations
• Coordinates and sets up couriers to ensure timely medication delivery
• Attend department and company meetings and educational programs upon request
• Ensures that HIPAA guidelines are followed in every communication with clients
• Interest in learning new tasks for development purposes
• Embody AnewHealth’s Core Values in all communications and interactions
Requirements:
• Associate’s degree preferred
• High School Diploma or equivalent required
• CPhT (Certified Pharmacy Technician) certification, a plus
• 1 year of customer service/member service experience in a call center or similar, required
• Health care industry experience, a plus
• Experience in a pharmacy support role, a plus
• Knowledge of plan and benefit structures and Medicare guidelines, a plus
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software
• Excellent communication skills, both verbal and written
• Understanding of clinical terms and impacts
Benefits:
• Medical, dental and vision coverage are effective 1st of the month following date of hire
• 401(k)
• Paid Time Off
• paid holidays
• company-paid life insurance and short-term disability
• flexible spending
Apply tot his job
Apply To this Job