PHARMACY TECHNICIAN - REMOTE Job at A-Line Staffing Solutions in Atlanta

JOB DESCRIPTION Job Description PHARMACY TECHNICIAN – REMOTE Pay Rate: $16.55/hr Employment Type: Full-Time - Work Location: Fully Remote (No onsite requirements) Program Type: RAMP – Clinical Commercial Attrition Start Type: Class with set start date SCHEDULE • Assigned Shifts: Vary between 8:30 AM – 8:00 PM CT, 8-hour shifts, Monday–Friday • Training: Monday–Friday, 8:00 AM – 4:30 PM CT (6 weeks) • * Camera required throughout training • Mandatory overtime may be required POSITION SUMMARY The Pharmacy Technician provides professional phone support to members, providers, and other callers as part of a criteria-based prior authorization process. This role is responsible for accurate documentation of approvals and denials and for escalating all clinical questions and judgment calls to a licensed pharmacist. The position is non-patient-facing and fully remote. ESSENTIAL DUTIES AND RESPONSIBILITIES • Handle high-volume incoming calls from members, providers, and other stakeholders • Provide professional customer service support related to prior authorization requests • Maintain complete, timely, and accurate documentation of approvals and denials • Transfer all clinical questions and judgment-based decisions to the pharmacist • Utilize MS Teams, Outlook, and other internal systems to document and communicate effectively • Adhere to established procedures, timelines, and quality standards REQUIRED QUALIFICATIONS • Verifiable High School Diploma or GED • Minimum 1 year of experience as a Pharmacy Technician in an administrative or support function • Minimum 1 year of customer service experience in a high-volume call center • * Healthcare, social services, or similar environments preferred • Comfortable using the full Microsoft Office Suite • * MS Teams and Outlook required; Word and Excel helpful • Advanced computer skills, including word processing and spreadsheets • Excellent written and verbal customer service skills PREFERRED QUALIFICATIONS • Pharmacy Technician certification (state or national) preferred but not required • Pharm Tech Trainee license will be considered IMPORTANT NOTE If candidates have employment gaps, the reason for each gap must be clearly listed on the resume. ADDITIONAL DETAILS • Program Office Point of Contact: Jennifer East • Patient-Facing Role: No • Onsite Requirement: Fully remote (never coming onsite) If you are interested, please reach out to Chin Yang at A-Line Staffing. 586-323-4194 | [email protected] Apply tot his job