Pharmacy Service Representative

CVS Health is dedicated to creating a connected and compassionate health experience. The Pharmacy Service Representative will coordinate and process new patient medication orders, assist with prescription entries, and communicate with insurance companies to ensure timely fulfillment of specialty medications.ResponsibilitiesProvides courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services by addressing basic customer inquiries, concerns, and issues in a timely and professional mannerAssists customers with entering new medication orders or refilling existing prescriptions through the specialty mail-order pharmacyReviews prescription details, such as medication name, dosage, and quantity, to ensure accuracy and compliance with the healthcare provider's instructionsAddresses basic customer inquiries about the status of their specialty medication order while providing estimated delivery times and assisting with tracking information or general shipment inquiriesIdentifies and escalates complex customer concerns or issues to appropriate teams or supervisors for further assistance and resolutionMaintains accurate and organized records of customer interactions, inquiries, and actions takenDevelops a basic understanding of the specialty medications, healthcare products, and services offered by the mail-order pharmacyParticipates in training programs and ongoing learning initiatives to enhance customer service skills and product knowledgeCollaborates with team members, supervisors, and other stakeholders to ensure smooth operations and customer satisfaction within the specialty mail-order pharmacy customer service departmentAssists colleagues and customers with English-to-Spanish translation for basic customer inquiriesSkillsBilingual (English-Spanish)6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications6+ months computer keyboarding experience, skills and aptitudeHigh school diploma or at least 1 year equivalent experienceRegistered Pharmacy TechnicianCertified Pharmacy Technician (CPhT)Certified Customer Service Professional (CCSP) preferredBenefitsAffordable medical plan optionsA 401(k) plan (including matching company contributions)An employee stock purchase planNo-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coachingBenefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.Company OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.



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