Pharmacy Manager, Amazon Pharmacy
About the position Responsibilities • Responsible for the overall safety, quality, performance and customer experience of the operations. • Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation. • Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate. • Set and clarify requirements and expectations for employees. Measure performance, provide feedback, and hold the team to a high bar. • Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices. • Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan. • Manage workflow, escalations and effectively delegate across your leadership team in partnership with the Sr Pharmacy Operations Manager. • Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers. • Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements. • Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP). • Responsible for the site's growth and partnering with capacity planning and facilities for all growth workforce management needs. • Develop talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. • Implement change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution. • Maintain the customer's profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies). • Other duties as assigned. Requirements • Doctorate or Bachelor's Degree in Pharmacy. • Active/Good Standing Pharmacist license in North Carolina. • Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety. • Experience with performance metrics, process improvement and Lean techniques. • Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize. • Able to manage detail, establish root cause and be able to extract and manipulate data. • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. • 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee). Nice-to-haves • 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. • Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations. • Ability to handle changing priorities and use good judgment in stressful situation. • Demonstrated ability to successfully develop others into higher levels of leadership in an organization. • Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial. • An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills. • Interest in long-term career development through assignments in multiple FCs across the nation. Apply tot his job