Pharmacy Care Technician
Job title: Pharmacy Care Technician in USA at Allmed Staffing
Company: Allmed Staffing
Job description: REMOTE *Pharm Tech* CONTRACT *FT*Description:Remote
Any location. 8-4:30pm cst with a closing shift 11:30am-8pm cst one night every other week and every 8th FridayDescription
The Clinical Engagement Services Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, PolyPharmacy, Retrospective Drug Utilization, and STARS adherence.The team comprises of clinical pharmacists, clinical nurses, certified pharmacy technicians and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service.The Pharmacy Care Technician will report into the Operations Team Manager. This role involves working in a call center environment making outbound calls to engage members in order for pharmacists to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services CenterResponsibilities
Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
Prioritize the privacy and confidentiality of the patient’s medical information, adhering to HIPAA regulations, and organizational policies at all times.
Document provider feedback in clinical database
Manage various incoming fax queues to ensure all provider feedback is appropriately captured
Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
Document and store all returned mail based on standard operating procedures
Provide outstanding customer service to all inbound / outbound calls
Perform miscellaneous auxiliary functions essential to the efficient operation of the department
Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
Other duties as assigned by Operations Team Manager
Required Qualifications
Must be 18 years of age or older
1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills.
Ability to navigate approved platforms and multi-task using multiple databases/platforms, and applications. Competent use of computers/technology.
Current pharmacy technician license in state of residence
Intermediate level skill in Microsoft Word, Outlook, and Excel
Proficiency with Microsoft Word, Outlook, and Excel
Ability to work a flexible schedule with rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday.
Preferred Qualifications
Prior call center experience taking inbound and/or making outbound calls
Active National Pharmacy Technician Certification
Bilingual (fluent in medical terminology) in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese
Previous Pharmacy Benefit Management (PBM) experience
Soft Skills
Strong written and verbal communication skills
Highly motivated and self-directed
Ability to interact cross functionally within the organization
Demonstrates interpersonal and problem-solving skills – Ability to ask questions to understand patient needs while having empathy and actively listening.
Strong telephonic skills – Ability to speak clearly and communicate with senior citizens and healthcare professionals.
Effective communication skills that involve articulating the details of multiple initiatives and tailoring discussions to address the specific concerns for patients.
Ability to manage and prioritize multiple tasks efficiently, ensuring timely completion without compromising quality.
Competence in using Excel built-in navigation features to quickly locate and switch between multiple worksheets within a workbook
Capable of defusing conflict appropriately with strong conflict management skills
Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities
Expected salary:
Location: USA
Apply for the job now!
Apply Now
Company: Allmed Staffing
Job description: REMOTE *Pharm Tech* CONTRACT *FT*Description:Remote
Any location. 8-4:30pm cst with a closing shift 11:30am-8pm cst one night every other week and every 8th FridayDescription
The Clinical Engagement Services Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, PolyPharmacy, Retrospective Drug Utilization, and STARS adherence.The team comprises of clinical pharmacists, clinical nurses, certified pharmacy technicians and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service.The Pharmacy Care Technician will report into the Operations Team Manager. This role involves working in a call center environment making outbound calls to engage members in order for pharmacists to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services CenterResponsibilities
Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
Prioritize the privacy and confidentiality of the patient’s medical information, adhering to HIPAA regulations, and organizational policies at all times.
Document provider feedback in clinical database
Manage various incoming fax queues to ensure all provider feedback is appropriately captured
Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
Document and store all returned mail based on standard operating procedures
Provide outstanding customer service to all inbound / outbound calls
Perform miscellaneous auxiliary functions essential to the efficient operation of the department
Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
Other duties as assigned by Operations Team Manager
Required Qualifications
Must be 18 years of age or older
1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills.
Ability to navigate approved platforms and multi-task using multiple databases/platforms, and applications. Competent use of computers/technology.
Current pharmacy technician license in state of residence
Intermediate level skill in Microsoft Word, Outlook, and Excel
Proficiency with Microsoft Word, Outlook, and Excel
Ability to work a flexible schedule with rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday.
Preferred Qualifications
Prior call center experience taking inbound and/or making outbound calls
Active National Pharmacy Technician Certification
Bilingual (fluent in medical terminology) in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese
Previous Pharmacy Benefit Management (PBM) experience
Soft Skills
Strong written and verbal communication skills
Highly motivated and self-directed
Ability to interact cross functionally within the organization
Demonstrates interpersonal and problem-solving skills – Ability to ask questions to understand patient needs while having empathy and actively listening.
Strong telephonic skills – Ability to speak clearly and communicate with senior citizens and healthcare professionals.
Effective communication skills that involve articulating the details of multiple initiatives and tailoring discussions to address the specific concerns for patients.
Ability to manage and prioritize multiple tasks efficiently, ensuring timely completion without compromising quality.
Competence in using Excel built-in navigation features to quickly locate and switch between multiple worksheets within a workbook
Capable of defusing conflict appropriately with strong conflict management skills
Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities
Expected salary:
Location: USA
Apply for the job now!
Apply Now