Personal Lines Insurance - Senior Account Manager
Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
PNW Insurance Group is an independent insurance agency built on a simple belief: clients deserve thoughtful advice, proactive service, and a team they can trust.
We are a growth-oriented agency known for strong relationships, high service standards, and a culture grounded in our core values: Trustworthy, Kind, Innovative, and Reliable.
Our team operates in a collaborative, accountable environment where experienced professionals are empowered to own their work, solve problems, and continually improve how we serve clients.
We are not a call-center environment. We are a relationship-driven advisory team that values professionalism, communication, and follow-through.
About the Role
We are seeking a licensed and experienced Personal Lines Account Manager who thrives in a fast-paced, high-standards environment and takes pride in delivering exceptional client experiences.
This is a fully remote role working with an established book of business, supporting clients through policy service, coverage guidance, and proactive account management.
The ideal candidate is detail-oriented, highly organized, confident communicating with clients, and comfortable taking ownership of accounts.
What You’ll Do
Manage a personal lines book of business with a client-first mindset
Provide coverage guidance and professional recommendations
Handle policy changes, endorsements, renewals, and remarkets
Conduct account reviews and identify coverage gaps
Support retention efforts through proactive communication
Collaborate with producers and service team members
Document activity and maintain accurate file documentation
Follow established workflows and service standards
What We’re Looking For
Active Property & Casualty license (required)
3+ years personal lines account management experience
Strong coverage knowledge (home, auto, umbrella, etc.)
Experience working within an agency management system
Excellent written and verbal communication skills
Strong organization and time management
Ability to prioritize and manage multiple tasks
High level of accountability and follow-through
Comfortable working independently in a remote environment
What Sets You Apart
You take ownership and don’t wait to be told what to do
You are proactive with clients rather than reactive
You care about doing things the right way, not the easy way
You communicate clearly and professionally
You enjoy being part of a team that holds a high bar
What You Can Expect From Us
Supportive leadership that values your expertise
Clear expectations and structured workflows
Collaborative team environment
A culture focused on continuous improvement
Opportunity to grow with a stable, expanding agency
Competitive compensation based on experience
This is a remote position.
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
PNW Insurance Group is an independent insurance agency built on a simple belief: clients deserve thoughtful advice, proactive service, and a team they can trust.
We are a growth-oriented agency known for strong relationships, high service standards, and a culture grounded in our core values: Trustworthy, Kind, Innovative, and Reliable.
Our team operates in a collaborative, accountable environment where experienced professionals are empowered to own their work, solve problems, and continually improve how we serve clients.
We are not a call-center environment. We are a relationship-driven advisory team that values professionalism, communication, and follow-through.
About the Role
We are seeking a licensed and experienced Personal Lines Account Manager who thrives in a fast-paced, high-standards environment and takes pride in delivering exceptional client experiences.
This is a fully remote role working with an established book of business, supporting clients through policy service, coverage guidance, and proactive account management.
The ideal candidate is detail-oriented, highly organized, confident communicating with clients, and comfortable taking ownership of accounts.
What You’ll Do
Manage a personal lines book of business with a client-first mindset
Provide coverage guidance and professional recommendations
Handle policy changes, endorsements, renewals, and remarkets
Conduct account reviews and identify coverage gaps
Support retention efforts through proactive communication
Collaborate with producers and service team members
Document activity and maintain accurate file documentation
Follow established workflows and service standards
What We’re Looking For
Active Property & Casualty license (required)
3+ years personal lines account management experience
Strong coverage knowledge (home, auto, umbrella, etc.)
Experience working within an agency management system
Excellent written and verbal communication skills
Strong organization and time management
Ability to prioritize and manage multiple tasks
High level of accountability and follow-through
Comfortable working independently in a remote environment
What Sets You Apart
You take ownership and don’t wait to be told what to do
You are proactive with clients rather than reactive
You care about doing things the right way, not the easy way
You communicate clearly and professionally
You enjoy being part of a team that holds a high bar
What You Can Expect From Us
Supportive leadership that values your expertise
Clear expectations and structured workflows
Collaborative team environment
A culture focused on continuous improvement
Opportunity to grow with a stable, expanding agency
Competitive compensation based on experience
This is a remote position.