People Operations (Human Resources) Generalist
About the position
We’re hiring a mid-level People Operations Generalist to own key parts of the employee experience end-to-end with a particular focus on recruiting support, benefits administration, and multi-state compliance. This is not a coordinator role. We need someone who can operate independently, make sound judgment calls, and bring both grit and empathy to a broad scope of work. You'll partner closely with People Operations, Finance, and managers across the company. You are someone who learns tools quickly and is genuinely excited about applying AI and automation to make HR work better for our team across the US. This is a hands-on role for someone who wants to stay in a true HR generalist path for the next 2–4 years and continue building depth in People Operations.
Responsibilities
• Support full-cycle recruiting across tech and customer-facing roles from job posting through onboarding
• Partner with the Sr. Recruiter and hiring managers on interview coordination, candidate communication, and offer execution
• Own onboarding logistics: new hire paperwork, I-9 completion, benefits enrollment, and system setup
• Keep ATS and HRIS data current; identify recruiting process gaps and raise solutions proactively
• Administer employee benefits programs: enrollments, life events, billing reconciliation, and employee questions
• Manage leave administration (FMLA, ADA, parental leave, disability) with appropriate documentation and coordination
• Handle workers' compensation and unemployment claims with timeliness and care
• Maintain and audit electronic employee personnel files; ensure HRIS accuracy
• Support offboarding, separation documentation, and final pay coordination
• Own ACA tracking and compliance reporting
• Support performance review cycles, reminders, and follow-up
• Support managers with documentation, job descriptions, salary benchmarking, performance evaluations, and basic performance questions
• Assist with employee concerns and help route issues appropriately
• Support projects tied to employee experience, communication, and engagement
• Maintain compliance with federal, state, and local employment laws across our U.S. footprint
• Support annual compliance audits, federal/state reporting (EEO-1, etc.), and required notices
• Assist in developing, updating, and communicating HR policies and procedures
• Partner with HR and Legal on compliance-related projects
• Assist in the development and implementation of personnel policies and procedures
Requirements
• 3-5 years of hands-on experience in HR/People Operations covering recruiting, benefits, and leave administration.
• A 2 or 4-year degree in HR, Business, or a related field or equivalent demonstrated experience
• Must have experience with, or strong working knowledge of, supporting employees in a multi-state U.S. organization, including handling state-by-state compliance differences in areas like leave, pay practices, required notices, benefits, and general employment policies.
• Strong working knowledge of federal employment law: FMLA, ADA, ACA, FLSA, EEO — and a genuine drive to stay current
• Experience with ACA compliance, including tracking and reporting
• Comfortable with HRIS, ATS, and performance tools, specific platforms matter less than your ability to learn them quickly
• Sharp written and verbal communication: clear, direct, and human
• High judgment when handling sensitive and confidential employee matters
• Proven ability to manage competing priorities without dropping the ball
• Experience in a fast-paced SaaS, tech, or high-growth environment
• High School Diploma or GED required
• Must be willing to work in the Canton, OH headquarters 1-2 days per week.
• Consistent, Reliable High-Speed Internet Access
• Dedicated, quiet workspace free from distractions
Nice-to-haves
• HR certification: PHR, SPHR, SHRM-CP
• Life, Accident & Health Insurance License
• Experience with Greenhouse ATS or Patriot Software Payroll & Accounting
Apply tot his job
Apply To this Job
We’re hiring a mid-level People Operations Generalist to own key parts of the employee experience end-to-end with a particular focus on recruiting support, benefits administration, and multi-state compliance. This is not a coordinator role. We need someone who can operate independently, make sound judgment calls, and bring both grit and empathy to a broad scope of work. You'll partner closely with People Operations, Finance, and managers across the company. You are someone who learns tools quickly and is genuinely excited about applying AI and automation to make HR work better for our team across the US. This is a hands-on role for someone who wants to stay in a true HR generalist path for the next 2–4 years and continue building depth in People Operations.
Responsibilities
• Support full-cycle recruiting across tech and customer-facing roles from job posting through onboarding
• Partner with the Sr. Recruiter and hiring managers on interview coordination, candidate communication, and offer execution
• Own onboarding logistics: new hire paperwork, I-9 completion, benefits enrollment, and system setup
• Keep ATS and HRIS data current; identify recruiting process gaps and raise solutions proactively
• Administer employee benefits programs: enrollments, life events, billing reconciliation, and employee questions
• Manage leave administration (FMLA, ADA, parental leave, disability) with appropriate documentation and coordination
• Handle workers' compensation and unemployment claims with timeliness and care
• Maintain and audit electronic employee personnel files; ensure HRIS accuracy
• Support offboarding, separation documentation, and final pay coordination
• Own ACA tracking and compliance reporting
• Support performance review cycles, reminders, and follow-up
• Support managers with documentation, job descriptions, salary benchmarking, performance evaluations, and basic performance questions
• Assist with employee concerns and help route issues appropriately
• Support projects tied to employee experience, communication, and engagement
• Maintain compliance with federal, state, and local employment laws across our U.S. footprint
• Support annual compliance audits, federal/state reporting (EEO-1, etc.), and required notices
• Assist in developing, updating, and communicating HR policies and procedures
• Partner with HR and Legal on compliance-related projects
• Assist in the development and implementation of personnel policies and procedures
Requirements
• 3-5 years of hands-on experience in HR/People Operations covering recruiting, benefits, and leave administration.
• A 2 or 4-year degree in HR, Business, or a related field or equivalent demonstrated experience
• Must have experience with, or strong working knowledge of, supporting employees in a multi-state U.S. organization, including handling state-by-state compliance differences in areas like leave, pay practices, required notices, benefits, and general employment policies.
• Strong working knowledge of federal employment law: FMLA, ADA, ACA, FLSA, EEO — and a genuine drive to stay current
• Experience with ACA compliance, including tracking and reporting
• Comfortable with HRIS, ATS, and performance tools, specific platforms matter less than your ability to learn them quickly
• Sharp written and verbal communication: clear, direct, and human
• High judgment when handling sensitive and confidential employee matters
• Proven ability to manage competing priorities without dropping the ball
• Experience in a fast-paced SaaS, tech, or high-growth environment
• High School Diploma or GED required
• Must be willing to work in the Canton, OH headquarters 1-2 days per week.
• Consistent, Reliable High-Speed Internet Access
• Dedicated, quiet workspace free from distractions
Nice-to-haves
• HR certification: PHR, SPHR, SHRM-CP
• Life, Accident & Health Insurance License
• Experience with Greenhouse ATS or Patriot Software Payroll & Accounting
Apply tot his job
Apply To this Job