People & Culture Specialist 1, Resource Center

BDO USA is a leading accounting and advisory firm dedicated to helping people thrive. The People & Culture Specialist 1 position focuses on providing quality customer service related to employment verifications, P&C initiatives, and general support for the P&C Field and Recruiting teams.ResponsibilitiesActs as a resource to current employees regarding questions related to P&C systems, including BDOU, Payroll Self-Service, Performance, BenefitsProvides support to new employees and principals regarding policies and procedures, new hire processes, employment forms, performance management, etcActs as resource to former employees regarding questions related to electronic payroll records, changes of address, W-2 requests, etcActs as a resource to current and former principals and employees related to requests for employment verificationsSends communication to voluntarily terminating employees providing all necessary separation information and instructions for completion prior to departure from the firmCreates and maintains accurate, current ticket history and documentation related to each inquiry/request received within the P&C Resource Center through My Support CenterCollaborates with other P&C Resource Center staff on projects for P&C Resource Center improvementsConducts weekly new hire orientation presentation, review of firm resources and review of I-9’s for new hiresAssists in the administration of national programs, including Professional Certification preparation materials and corporate credit cardsProvides applicable communications for transactions within the P&C management system in association with data changes, salary changes, transfers, location changes and working hour changesRevises offer letters in My BDODrafts and distributes appropriate offer materials upon offer acceptanceDrafts and distributes change in start/end date requestsSubmits background and criminal searches for applicable new hiresAssists Center of Excellence (COEs) with employee questions regarding Total Rewards, Performance Management, Payroll, Finance, Talent Acquisition, Paid Time Off, etcSubmits requests for all payroll payouts related to relocation and signing bonuses, final wages, PTO payouts, and other appropriate payroll payments or deductions related to employee relations matters for current and terminating professionalsParticipates in HR related projects in conjunction with COE leadersAttends weekly P&C Resource Center team callParticipates in the P&C Field and P&C Resource Center monthly collaboration callAssists in the P&C Resource Center project list and task itemsParticipates in firm expansions including offers, background checks, I-9 Service Center and on-site support if neededSkillsHigh School Diploma or GED, requiredSix (6) or more months of experience working in customer service, a shared services/call center in an administrative role, requiredExcellent verbal and written communication skills as well as interpersonal skillsSolid organizational skills with the ability to meet project deadlines with a focus on detailsAbility to successfully multi-task while working independently or within a group environmentAbility to work in a demanding, deadline-driven environment and handle multiple projects simultaneouslyAbility to build and maintain strong relationships with internal and external client personnelAbility to successfully interact with professionals at all levelsAbility to adapt communication style to successfully convey messages and objectives to diverse audienceCapable of maintaining confidential information and matters with discretionAbility to successfully evaluate issues and escalate to a higher level or other resource, as appropriateSolid understanding of firm policies and procedures and personnel lawsStrong analytical skills with a solid understanding of standard human resources processesAbility to deliver presentations and facilitate meetings/training sessionsAssociate's degree, preferred; focus in Human Resources, preferredBachelor's degree, preferred; focus in Human Resources, preferredPrior HR experience preferredProficient in the use of Microsoft Office Suite, specifically Word and Excel, preferredPrior experience utilizing industry-related human resource management and database systems such as Oracle HCM, and ServiceNow, preferredBenefitsEmployee Stock Ownership Plan (ESOP)Flexibility and opportunities for advancementComprehensive compensation and Total Rewards benefitsCompany OverviewBDO USA renders taxation, audit, assurance, advisory, and business outsourcing services to companies across all sectors of the economy. It was founded in 1910, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.bdo.com/.Company H1B SponsorshipBDO USA has a track record of offering H1B sponsorships, with 92 in 2025, 101 in 2024, 119 in 2023, 151 in 2022, 105 in 2021, 199 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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