PCI Compliance Specialist, French

Job Description: • Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution. • Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards. • Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations. • Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues. • Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries. • Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance. • Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy. • Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies. • Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements. • Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels. Requirements: • High school diploma or equivalent • 1+ years of experience in a call center customer support role • Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook. • Collaborative, upbeat, and customer-focused • Clear communicator with active listening skills • Professional phone presence and soft skills • Detail-oriented and able to handle multiple tasks • Solid decision-making and problem-solving abilities Benefits: • medical • dental • vision • other benefits Apply tot his job