Payments & Records Operations Specialist - Hybrid

A Hiring Company is dedicated to supporting its employees and fostering a people-first culture. The Payments & Records Operations Specialist role involves managing records and supporting payment operations to ensure compliance and enhance member experience. Responsibilities Scan, index, and maintain records in compliance with retention policies and regulatory requirements Process returned mail and prepare records for secure off-site storage Support digital banking operations, including mobile deposits and wire transfers Respond to online banking inquiries and assist with member-related requests Assist with card services, fraud monitoring, and dispute support Audit and upload loan and account documentation Support quality assurance processes and internal compliance efforts Partner with internal teams to fulfill document and record requests Skills High School Diploma or GED required Strong attention to detail and organization Ability to multitask in a fast-paced environment Excellent communication and problem-solving skills High level of integrity and confidentiality Familiarity with financial services operations or willingness to learn 1–3 years of experience in financial services, operations, or similar role preferred Basic understanding of regulatory/compliance environments is a plus Comfortable using Microsoft Office and learning new systems Benefits Tuition reimbursement 2-week onboarding program Company outings Potlucks Festive holiday parties Birthday off (paid) Volunteer and make a difference Company Overview It was founded in undefined, and is headquartered in , with a workforce of 51-200 employees. Its website is .