Payments & Benefits Representative

Pan-American Life Insurance Group (PALIG) is seeking a Payments & Benefits Representative to join our U.S. Life Operations team. In this role, you will provide world-class customer service while servicing in-force policy contracts via telephone, email, and written requests. Responsibilities Respond to telephone inquiries clearly and professionally, ensuring resolution before the call ends Address email requests within 24 hours, providing accurate and courteous responses Process written requests and payments by managing assigned work queues Ensure all requests are completed within established processing standards Request inforce illustrations through the Mutual Trust Agent Website or via a Math Analyst Respond to and explain any 1099-related inquiries throughout the year Skills High School diploma or equivalent Experience in customer service (telephone), life insurance, or related industry Completion of LOMA 280/281 or Level 1 within 12 months of employment Strong knowledge of computer applications and basic functions Basic math and accounting skills Problem-solving and attention to detail Professional communication skills (verbal and written) Strong organizational skills and ability to multitask under pressure Ability to prioritize work and balance multiple tasks effectively Ability to work independently and adjust to changing business needs, including overtime and Saturdays Commitment to quality, deadlines, and delivering exceptional customer service Benefits Comprehensive benefits including medical, dental, 401(k), paid time off, and tuition reimbursement Medical and dental coverage available starting the first of the month following 30 days of service Hybrid work opportunities Company Overview Pan-American Life Insurance Group is a provider of insurance and financial services. It was founded in 1911, and is headquartered in New Orleans, Louisiana, USA, with a workforce of 1001-5000 employees. Its website is