Payment Ops Specialist III (US)
About the position
Responsibilities
• Assist the Payment Operations team in all activities involving Payment Operations products.
• Focus on reconcilements, daily operations support, customer inquiries, transaction processing, and maintaining customer files.
• Serve as a resource to Payment Operations Specialist I & II.
• Research complex questions and transactions that cannot be resolved quickly.
• Ensure deadlines are met on a daily basis.
• Answer questions for customers, branches, and department employees.
• Train junior employees and update staff on new procedures.
• Review items and report quality issues to the appropriate level.
• Act as backup to Payment Operations Lead when necessary.
• Contribute to procedural changes as needed.
• Prepare customer statements as needed.
• Support various departments and areas/products when needed.
• Answer Payment Operations questions for department employees and internal staff.
Requirements
• High School Diploma or equivalent experience.
• 2-3 years of related experience in Payment Operations.
• Knowledge of Payment Operations industry, including systems, products, and services.
• Developing knowledge of Payment Operations product implementation practices.
• Strong customer service skills, including the ability to identify client issues and research skills.
• Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment.
• Strong communication skills, both verbal and written.
• Ability to mentor and serve as a resource to Payment Operations Specialist I & II.
Nice-to-haves
• Experience in back office operations.
• Strong attention to detail.
• Excellent organizational skills.
• Ability to work independently and as part of a team.
• Effective time management skills.
Benefits
• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.
Apply Now
Apply Now
Responsibilities
• Assist the Payment Operations team in all activities involving Payment Operations products.
• Focus on reconcilements, daily operations support, customer inquiries, transaction processing, and maintaining customer files.
• Serve as a resource to Payment Operations Specialist I & II.
• Research complex questions and transactions that cannot be resolved quickly.
• Ensure deadlines are met on a daily basis.
• Answer questions for customers, branches, and department employees.
• Train junior employees and update staff on new procedures.
• Review items and report quality issues to the appropriate level.
• Act as backup to Payment Operations Lead when necessary.
• Contribute to procedural changes as needed.
• Prepare customer statements as needed.
• Support various departments and areas/products when needed.
• Answer Payment Operations questions for department employees and internal staff.
Requirements
• High School Diploma or equivalent experience.
• 2-3 years of related experience in Payment Operations.
• Knowledge of Payment Operations industry, including systems, products, and services.
• Developing knowledge of Payment Operations product implementation practices.
• Strong customer service skills, including the ability to identify client issues and research skills.
• Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment.
• Strong communication skills, both verbal and written.
• Ability to mentor and serve as a resource to Payment Operations Specialist I & II.
Nice-to-haves
• Experience in back office operations.
• Strong attention to detail.
• Excellent organizational skills.
• Ability to work independently and as part of a team.
• Effective time management skills.
Benefits
• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.
Apply Now
Apply Now