Patient Support Specialist (Remote - West Coast US or Hawaii)

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: • Provide friendly, empathetic support to patients via phone, email or chat • Collect and analyze patient feedback to improve the company’s services and product offering • Provide administrative support related to patient outreach, documentation and follow-ups • Partner across teams to continuously improve the patient experience Requirements • Strong communication and interpersonal skills • Based on the West Coast US or Hawaii • Ability to handle sensitive patient information with professionalism and discretion • Confidence working with digital tools and systems • Experience in healthcare, customer support or patient care is preferred but not required • Spanish proficiency is a plus Benefits Why join us? • Be part of an exciting, international startup at the forefront of medical innovation • Make a direct impact on people’s health and well-being every day • Work alongside a knowledgeable, dynamic and supportive team where collaboration and new ideas are encouraged • Full remote position with flexible working conditions