Patient Support Coordinator

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. RESPONSIBILITIES: Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business Manage general inquiries, track appointments, remind patients of appointments, refer calls to the nursing team, and follow all processes and procedures while demonstrating sensitivity to issues Schedules, confirm and reschedule appointments and services for patients and/or clients. Collect appropriate data and document all call information according to procedure Assist caller effectively and efficiently to resolve issues Assessing patients’ eligibility for continuum of care defined by client’s intake process or post discharge process. Research required information using available resources Make multiple outbound calls per shift to patients while following a scripted questionnaire Route calls to the appropriate resources Meet key performance goals including call handling metrics, quality performance, and attendance Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse Decide when caller needs to be transferred to a nurse for clinical inquires Manage list of physicians accepting patients and assist in acquiring appointments for patient Make follow-up calls to determine if patient kept appointments scheduled with physician Assist hospital systems with keeping referrals within said hospital system All other duties as assigned QUALIFICATIONS: Education: High School Diploma or equivalent required Medical office administration experience preferred Certification and Licenses: Medical Assistant Certification preferred Previous Experience: Two year’s patient care coordination or patient scheduling role preferred. Previous experience in healthcare environment preferred EMR Experience a plus Knowledge Skills and Abilities: Thrives working in fast based, changing, and growth-oriented environment Ability to quickly learn new processes and workflows Ability to listen to caller while entering data and documenting information accurately Strong communication skills, oral and written, with the ability to build relationships and gain trust in a call center environment Great active listening skills Patient and empathetic attitude Excellent interpersonal skills Computer literate with attention to detail and the ability to learn new software applications and methods of engagement Problem solving abilities Excellent customer service skills Bilingual a plus but not required Pay Range: 13.00 - 21.00 USD per hour This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. - We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources. Visit our website for further information. Login name: corp-guest Password: weheal