Patient Services Advisor
About the position
Responsibilities
• Handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties.
• Review patient account information in multiple systems and perform necessary research to resolve inquiries.
• Document patient inquiries and actions taken into the appropriate systems.
• Update or add insurance and patient demographic information and request rebill.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue.
• Create a positive patient experience through active listening and timely resolution or escalation of issues.
• Follow all Parallon Customer Service Organization (CSO) guidelines and policies.
• Meet and maintain established departmental performance metrics for production and quality.
• Adhere to all compliance guidelines.
Requirements
• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role.
• Previous call center experience preferably in a healthcare environment preferred.
• Virtual employees are required to have high speed internet with 25 MB download and 6 MB upload speed.
Nice-to-haves
• Experience in a healthcare environment is preferred.
• Familiarity with revenue cycle management processes.
Benefits
• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance options.
• Identity theft protection and legal counseling.
• Long-term care coverage and moving assistance.
• Pet insurance and more.
• Free counseling services for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and certification support.
• Colleague recognition program.
• Paid time off and family leave options.
Apply Now
Apply Now
Responsibilities
• Handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties.
• Review patient account information in multiple systems and perform necessary research to resolve inquiries.
• Document patient inquiries and actions taken into the appropriate systems.
• Update or add insurance and patient demographic information and request rebill.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue.
• Create a positive patient experience through active listening and timely resolution or escalation of issues.
• Follow all Parallon Customer Service Organization (CSO) guidelines and policies.
• Meet and maintain established departmental performance metrics for production and quality.
• Adhere to all compliance guidelines.
Requirements
• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role.
• Previous call center experience preferably in a healthcare environment preferred.
• Virtual employees are required to have high speed internet with 25 MB download and 6 MB upload speed.
Nice-to-haves
• Experience in a healthcare environment is preferred.
• Familiarity with revenue cycle management processes.
Benefits
• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance options.
• Identity theft protection and legal counseling.
• Long-term care coverage and moving assistance.
• Pet insurance and more.
• Free counseling services for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and certification support.
• Colleague recognition program.
• Paid time off and family leave options.
Apply Now
Apply Now