Patient Service Representative - Access Center - Part-time/Remote from Maine
About the position Responsibilities • Greet patients in a friendly and courteous manner. • Answer telephones and manage incoming calls. • Schedule appointments for patients. • Perform general Access call center duties as assigned. • Collect, verify, enter, and monitor patient data. • Comply with federal, state, and MaineHealth confidentiality policies. Requirements • High school diploma or equivalent preferred. • Previous medical office and customer service experience. • Knowledge of customer service principles and techniques. • Excellent professional judgment and decision-making skills. • Excellent communication, interpersonal, and customer service skills. • Ability to communicate calmly and clearly over the phone. • Skill in using computer programs and applications, including Epic and Groupcast. • Skill in conflict resolution. • Ability to maintain confidentiality. • Ability to work independently and as a team member. • Ability to maintain a professional manner even under stressful situations. Apply tot his job Apply tot his job