Patient Guide - Part Time - Evening

At Houston Methodist, the Patient Guide position oversees and coordinates the patient experience at the Methodist department to which he or she is assigned. The Patient Guide position provides support for patients and their families to obtain seamless service through effective communication. This position functions strictly as a guide and does not participate in hands-on patient care. The guide also acts as a departmental representative with staff to communicate the Methodist experience culture within the department. The Patient Guide will coordinate multiple tasks, working one on one with people utilizing extraordinary communication and nurturing skills. This position is responsible for communicating effectively and ensuring a positive patient experience.

PEOPLE ESSENTIAL FUNCTIONS
• Documents and addresses patients and families personalized needs and prepares daily items and activities to create a sense of personalized patient care.
• Facilitates smooth relationships between department and supporting areas including but not limited to financial counseling, social work, volunteers and patient transportation.

SERVICE ESSENTIAL FUNCTIONS
• Anticipates and assesses patient and family needs and addresses issues in a proactive manner.
• Facilitates a culture of values, personalized service and safety throughout the department and the system.
• Interacts with patients/families upon request to identify concerns and serves as a connector to Patient Liaison when issues are identified.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
• Follows up with patients/families as necessary to insure communication is complete.
• Communicates hospital policy and departmental guidelines to patients and their families if applicable

FINANCE ESSENTIAL FUNCTIONS
• Identify cost savings or revenue opportunities.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
• Participates in departmental projects and process improvement initiatives.
• Generates and communicates ideas and suggestions that improve quality and safety.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION
• Bachelor's degree in a health care related field or an additional four years of customer service experience in addition to the minimum experience required below in lieu of degree

WORK EXPERIENCE
• None

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