Patient Engagement Specialist- Contract
Patient Engagement Specialist - Contractor Only
Job Title: Patient Engagement Specialist
Classification: Part Time/1099 Contractor
Work Structure: Fully Remote
Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET
Team: Clinical Operations
Reporting to: Senior Manager, Cardiac Rehab
Location: United States
Compensation: $20-$22 per hour *(based upon level of experience)
What we're looking for
Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Engagement Specialist to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.
Responsibilities
• Schedule patient sessions and provide reminders about upcoming sessions
• Complete task tickets as assigned to ensure patient schedules are accurate
• Outreach patients at risk for churn in the program.
• Help identify engagement strategies for patients throughout their program journey with Aviary Health
• Communicate with providers and other care team members about patient scheduling delays or changes
• Engage with patients using chat system, email, video conference, and phone
• Educate patient about program offerings and use of the Aviary Health app
• Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient's personal device
• Collect regular feedback from patients and share insights with the Operations Team
Your Past Experience
• 1-3 years of customer support experience
• Preferred 1+ years of healthcare experience
• Tech support background
• Experience with Android and Apple operating systems
• Excellent verbal communication skills
• Excellent writing skills
• Patient scheduling
• Excellent attention to detail
• Organized; strong ability to prioritize work appropriately and manage time
• Patient Retention and Outreach
Requirements
• Quiet workspace with consistent, high-speed internet access
• Reliable computer with headphones/headset if needed
• Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)
• Note: This is a 1099 contractor position
Apply tot his job
Apply To this Job
Job Title: Patient Engagement Specialist
Classification: Part Time/1099 Contractor
Work Structure: Fully Remote
Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET
Team: Clinical Operations
Reporting to: Senior Manager, Cardiac Rehab
Location: United States
Compensation: $20-$22 per hour *(based upon level of experience)
What we're looking for
Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Engagement Specialist to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.
Responsibilities
• Schedule patient sessions and provide reminders about upcoming sessions
• Complete task tickets as assigned to ensure patient schedules are accurate
• Outreach patients at risk for churn in the program.
• Help identify engagement strategies for patients throughout their program journey with Aviary Health
• Communicate with providers and other care team members about patient scheduling delays or changes
• Engage with patients using chat system, email, video conference, and phone
• Educate patient about program offerings and use of the Aviary Health app
• Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient's personal device
• Collect regular feedback from patients and share insights with the Operations Team
Your Past Experience
• 1-3 years of customer support experience
• Preferred 1+ years of healthcare experience
• Tech support background
• Experience with Android and Apple operating systems
• Excellent verbal communication skills
• Excellent writing skills
• Patient scheduling
• Excellent attention to detail
• Organized; strong ability to prioritize work appropriately and manage time
• Patient Retention and Outreach
Requirements
• Quiet workspace with consistent, high-speed internet access
• Reliable computer with headphones/headset if needed
• Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)
• Note: This is a 1099 contractor position
Apply tot his job
Apply To this Job