Patient Engagement Manager
Job Description:
• In this role, you will help develop, define, and partner with our teams to launch and scale patient activation and engagement at Heartbeat Health. You’ll identify where and why patients disengage; design and iterate programs and workflows to improve activation; and partner closely with the Clinical, Product, Marketing, Data, and Operations teams to turn insights into action.
• Help build and launch a more programmatic approach to our patient activation and engagement, including working with the team to define scope, goals, and success metrics.
• Analyze patient journey data to identify drivers of low activation and opportunities for improvement.
• Design and help implement activation strategies across workflows, tooling, and patient communications.
• Partner cross-functionally with Clinical, Product, Data, Growth, and Operations teams to influence roadmap decisions and operational changes.
• Help develop scalable programs, playbooks, and processes to improve patient engagement and follow-through.
• Help establish KPIs and reporting to measure activation, conversion, and program effectiveness.
• Serve as the internal subject matter expert on patient engagement and activation best practices.
• Test, iterate, and continuously improve activation and engagement strategies based on data and outcomes.
Requirements:
• 6–8+ years of experience in healthcare operations, patient engagement, population health, digital health, product strategy, or related fields.
• Experience designing and launching programs or workflows that improve patient engagement, activation, or outcomes.
• Strong analytical skills with the ability to translate data into actionable insights.
• Comfortable operating in ambiguity and building structure from the ground up.
• Excellent communicator who can influence across teams and levels.
• Highly collaborative, pragmatic, and execution-oriented.
• Interest in growing into a people manager over time.
• Bachelor’s degree required; advanced degree in public health, healthcare administration, business, or related field is a plus.
• Sense of humor is a must
Benefits:
• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
• We care about diversity: diversity allows us to build an excellent patient experience
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Apply Now
Apply Now
• In this role, you will help develop, define, and partner with our teams to launch and scale patient activation and engagement at Heartbeat Health. You’ll identify where and why patients disengage; design and iterate programs and workflows to improve activation; and partner closely with the Clinical, Product, Marketing, Data, and Operations teams to turn insights into action.
• Help build and launch a more programmatic approach to our patient activation and engagement, including working with the team to define scope, goals, and success metrics.
• Analyze patient journey data to identify drivers of low activation and opportunities for improvement.
• Design and help implement activation strategies across workflows, tooling, and patient communications.
• Partner cross-functionally with Clinical, Product, Data, Growth, and Operations teams to influence roadmap decisions and operational changes.
• Help develop scalable programs, playbooks, and processes to improve patient engagement and follow-through.
• Help establish KPIs and reporting to measure activation, conversion, and program effectiveness.
• Serve as the internal subject matter expert on patient engagement and activation best practices.
• Test, iterate, and continuously improve activation and engagement strategies based on data and outcomes.
Requirements:
• 6–8+ years of experience in healthcare operations, patient engagement, population health, digital health, product strategy, or related fields.
• Experience designing and launching programs or workflows that improve patient engagement, activation, or outcomes.
• Strong analytical skills with the ability to translate data into actionable insights.
• Comfortable operating in ambiguity and building structure from the ground up.
• Excellent communicator who can influence across teams and levels.
• Highly collaborative, pragmatic, and execution-oriented.
• Interest in growing into a people manager over time.
• Bachelor’s degree required; advanced degree in public health, healthcare administration, business, or related field is a plus.
• Sense of humor is a must
Benefits:
• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
• We care about diversity: diversity allows us to build an excellent patient experience
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Apply Now
Apply Now