Patient Education Consultant
Job Description:
• Conduct demonstrations and trainings with current and potential Tactile Medical patients on our products
• Build strong rapport with the patient through introduction to our product, discussion of financial options, and closing the sale
• Deliver training and ensure the patient is able to use their product as prescribed
• Manage and respond appropriately to any patient feedback or objection regarding the product and their financial responsibility
• Ensure appropriate preparation for all trainings and demonstrations
• Work collaboratively with territory partners to facilitate completing of orders
• Identify, escalate, and communicate problems, questions, or additional patient support needs
• Effectively use translation tools for patients where English is not their first language
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Travel up to 80% within assigned territory
Requirements:
• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
• Health related certification (preferred)
• Medical device or healthcare industry experience (preferred)
• Ability to lift 20 pounds on a regular basis
• Ability to work remotely and travel to patients in a home, clinic, or virtual environment
• Strong interpersonal communication skills including the ability to empathize with patients and caregivers
• Strong critical thinking and decision-making skills in healthcare related situations
• High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
• Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
Benefits:
• medical, dental and vision benefits
• retirement benefits
• employee stock purchase plan
• paid time off
• parental leave
• family medical leave
• volunteer time off
• additional leave programs
• life insurance
• disability coverage
• other life and work wellness benefits and discounts
Apply tot his job
Apply To this Job
• Conduct demonstrations and trainings with current and potential Tactile Medical patients on our products
• Build strong rapport with the patient through introduction to our product, discussion of financial options, and closing the sale
• Deliver training and ensure the patient is able to use their product as prescribed
• Manage and respond appropriately to any patient feedback or objection regarding the product and their financial responsibility
• Ensure appropriate preparation for all trainings and demonstrations
• Work collaboratively with territory partners to facilitate completing of orders
• Identify, escalate, and communicate problems, questions, or additional patient support needs
• Effectively use translation tools for patients where English is not their first language
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Travel up to 80% within assigned territory
Requirements:
• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
• Health related certification (preferred)
• Medical device or healthcare industry experience (preferred)
• Ability to lift 20 pounds on a regular basis
• Ability to work remotely and travel to patients in a home, clinic, or virtual environment
• Strong interpersonal communication skills including the ability to empathize with patients and caregivers
• Strong critical thinking and decision-making skills in healthcare related situations
• High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
• Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
Benefits:
• medical, dental and vision benefits
• retirement benefits
• employee stock purchase plan
• paid time off
• parental leave
• family medical leave
• volunteer time off
• additional leave programs
• life insurance
• disability coverage
• other life and work wellness benefits and discounts
Apply tot his job
Apply To this Job