Patient Customer Advisor
About the position Responsibilities • Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries. • Review patient account information in multiple systems and perform research as necessary. • Document patient inquiry and actions taken into the appropriate systems. • Update or add insurance information and/or patient demographic information and request rebill. • Work with patients and guarantors to secure payment on outstanding account balances. • Escalate patient complaints to the appropriate individual/department based on the nature of the issue. • Create a positive patient experience through actively listening and understanding. • Follow all Parallon Customer Service Organization (CSO) guidelines and policies. • Meet and maintain established departmental performance metrics for production and quality. • Adhere to all compliance guidelines. Requirements • Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role. • Previous call center experience preferably in a healthcare environment preferred. • Virtual employees are required to have high speed internet with 25 MB download and 15 MB upload speed. Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay. • Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans. • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). • Employee Stock Purchase Plan with 10% off HCA Healthcare stock. • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder and pet care, home and auto repair, event planning and more. • Consumer discounts through Abenity and Consumer Discounts. • Education assistance (tuition, student loan, certification support, dependent scholarships). • Colleague recognition program. • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence). • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Apply tot his job