Patient Care Coordinator

DescriptionJob SummaryThe Patient Care Coordinator is responsible for supporting the patient life cycle process. In this role, you will provide follow-up care coordination, assisting with managing prescription-related needs, and assisting with Tandem and the prior authorization process. This role ensures patients a concierge service, providing a high-quality care experience. This position can also be remote but must be located in Eastern PA.Key ResponsibilitiesConduct post-procedure follow-up with patients to assess healing, address concerns, and reinforce care instructionsRespond to patient inquiries related to post-surgical care, symptoms, and recover expectations Triage patient concerns and escalate clinical issues to providers or nursing staff when appropriate Assist with prescription refill requests and questions regarding prescriptions Support prior authorization and biologic process, including tracking approvals and denials in Tandem Assist billing team with collecting on overdue patient balances Document all patient interactions accurately in the EMR system Collaborate with clinical and administrative teams to ensure continuity of careAssist with increasing patient retention by identifying and contacting patients to schedule return visitsRequirementsQualificationsHigh school diploma or equivalent required; associate or bachelor’s degree preferred 2-4 years of experience in dermatology, medical office, or healthcare coordinator role preferredFamiliarity with dermatologic procedures and post-care instructions is required Proficiency in EMR systems is required; experience with Modernizing Medicine is preferred.Strong communication skillsHigh attention to detail and accuracy in documentation Customer-service orientated with a compassionate, patient-first approach Self- starter and ability to work independently

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