Patient Assistance Center Representative (TEMP)
ā¢ This role is Temporary from August 2025-November 2025
Overview
The Patient Assistance Center (PAC) representative will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.
This role will report to the Patient Assistance Center Team Manager.
Responsibilities
ā¢ Staffs The Vascular Care Group communications center, following up on all internal and external patient communications by phone and online
ā¢ Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
ā¢ Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
ā¢ Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
ā¢ Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
ā¢ Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
ā¢ Performs other duties as assigned
Requirements
ā¢ High School Diploma Required
ā¢ 1+ years' experience in a communications center required
ā¢ Professional communication skills required
ā¢ Proficiency in technology, in particular Microsoft Office Suite
ā¢ Knowledge of, or ability to learn healthcare terminology and billing practices
ā¢ Excellent organizational and prioritization skills
ā¢ Must prioritize excellent customer service
ā¢ Able to work in a high-paced environment with evolving priorities
ā¢ Excellent interpersonal skills required
Apply Now
Overview
The Patient Assistance Center (PAC) representative will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.
This role will report to the Patient Assistance Center Team Manager.
Responsibilities
ā¢ Staffs The Vascular Care Group communications center, following up on all internal and external patient communications by phone and online
ā¢ Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
ā¢ Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
ā¢ Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
ā¢ Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
ā¢ Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
ā¢ Performs other duties as assigned
Requirements
ā¢ High School Diploma Required
ā¢ 1+ years' experience in a communications center required
ā¢ Professional communication skills required
ā¢ Proficiency in technology, in particular Microsoft Office Suite
ā¢ Knowledge of, or ability to learn healthcare terminology and billing practices
ā¢ Excellent organizational and prioritization skills
ā¢ Must prioritize excellent customer service
ā¢ Able to work in a high-paced environment with evolving priorities
ā¢ Excellent interpersonal skills required
Apply Now