[PART_TIME Remote] Senior Service Advocate
Job Highlights:Compensation: a competitive salaryPosition: Senior Service AdvocateLocation: RemoteStart Date: Immediate openings availableCompany: Workwarp  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand  with heart at its center  our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Senior Service Advocate serves as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone. Acts with fast knowledge using integrated service tools. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of the ISM suite of services.
Required Qualifications
 Ability to build a trusting relationships by taking accountability to fully understand the memberÂs needs.
 Ability to resolve complex issues with sensitivity and discretion.
 Uses communication skills to build relationships with both internal and external members/constituents.
 Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards.
 Demonstrates professionalism and presents a positive image when interacting with members and constituents.
 Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction.
 Demonstrates functional expertise and leadership ability.
 Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
Preferred Qualifications
ÂStrong communication skills
ÂUnderstanding of medical terminology
ÂProblem solving skills
ÂComputer literate, Microsoft Word and Excel experience a plus
Education
ÂHigh School Diploma or G.E.D.
ÂSome college preferred
Pay Range
The typical pay range for this role is:
$18.50 - $31.72
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the CompanyÂs 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (ÂPTOÂ) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 01/17/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Senior Service Advocate serves as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone. Acts with fast knowledge using integrated service tools. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of the ISM suite of services.
Required Qualifications
 Ability to build a trusting relationships by taking accountability to fully understand the memberÂs needs.
 Ability to resolve complex issues with sensitivity and discretion.
 Uses communication skills to build relationships with both internal and external members/constituents.
 Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards.
 Demonstrates professionalism and presents a positive image when interacting with members and constituents.
 Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction.
 Demonstrates functional expertise and leadership ability.
 Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
Preferred Qualifications
ÂStrong communication skills
ÂUnderstanding of medical terminology
ÂProblem solving skills
ÂComputer literate, Microsoft Word and Excel experience a plus
Education
ÂHigh School Diploma or G.E.D.
ÂSome college preferred
Pay Range
The typical pay range for this role is:
$18.50 - $31.72
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the CompanyÂs 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (ÂPTOÂ) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 01/17/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now