Partnerships Operations Analyst

Skip is a tech company with an entrepreneurial spirit, focused on empowering everyday convenience through its platform that connects customers with partners. The Partner Operations Analyst role involves maintaining the integrity of business operations, supporting systems and workflows for the sales and account management teams, and ensuring efficient partner lifecycle management.ResponsibilitiesGuard the CRM: Monitor our CRM (Salesforce) to ensure data is pristine. You’ll identify where lead routing or partner data is breaking and fix it before it impacts the teamEnforce the "Rules of Engagement": Act as a partner to Sales and AMs, helping them navigate our processes and ensuring everyone is following the established "commercial blueprint."Troubleshoot & Optimize: Identify "leaky" processes—like a manual task that takes too long—and automate them or create a clear, repeatable SOP (Standard Operating Procedure)Support Growth Plays: Assist Account Management leadership by ensuring they have the right system triggers and workflows to identify which partners are ready for expansionBridge the Gap: Act as the "go-to" person for the commercial teams when a system or process isn't working as intended, providing quick solutions and long-term fixesSkills1–2 years of direct experience in Sales Operations or Revenue OperationsUnderstanding of the fundamentals of lead flow, pipeline management, and the commercial lifecycleDirect experience using or admin-ing a CRM (like Salesforce)A background in a fast-paced Marketplace or e-commerce environmentA history of 'fixing things'—whether it's a spreadsheet, a club's operations, or a previous work processNaturally organized and 'process-first'Genuine sense of satisfaction from taking a messy workflow and making it logical and efficientTechnical curiosity and enjoyment in learning how the 'gears' of a CRM or automation tool turnHigh bar for rigour and attention to detailCompany OverviewSkip is Canada's only homegrown delivery network. It was founded in 2013, and is headquartered in Winnipeg, Manitoba, CAN, with a workforce of 10001+ employees. Its website is https://www.skipthedishes.com.



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