Partner Success Manager

About Pax8Pax8 is the leading cloud marketplace for technology professionals, making the cloud journey simple, smart, and seamless. We empower thousands of partners worldwide by combining cutting-edge technology, actionable insights, and proactive service to deliver an unparalleled experience. Our mission? To be the world’s favorite marketplace for buying cloud products.We’re fast-growing, dynamic, and full of energy—with a start-up vibe that gives you the chance to make a real impact. At Pax8, culture isn’t just a buzzword—it’s the heartbeat of everything we do.Our CultureAt Pax8, business IS personal. We live by values that shape how we work and grow together:Compassionate Candor – Honest, actionable feedback that helps us all succeed.Seek to Understand – Curiosity and openness drive our learning.We Before Me – Collaboration and diverse perspectives lead to better outcomes.Do What You Say – We honor commitments and deliver results.Light Up Learning – We embrace new ideas and share lessons learned.Driven by Passion – We connect personal passion to our mission and stay resilient.The RoleAs a Partner Success Manager (PSM), you’ll be the trusted advisor for our top Voyager Alliance Members, ensuring they get maximum value from their relationship with Pax8. Your mission is to strengthen long-term partnerships, drive satisfaction, and reduce churn by identifying challenges early and solving them proactively.This is not a quota-driven sales role or reactive support position. Instead, you’ll focus on building strategic relationships, enabling predictable outcomes, and making the partner voice central to our go-to-market strategy.What You’ll DoRetention & Growth Act as a partner advocate, ensuring needs are met and journeys are supported post-sale.Drive retention and growth through increased product adoption and cloud spend.Align Pax8 resources with partner goals and success metrics.Strategic InsightsTrack and analyze key metrics like churn rate and engagement levels.Apply the LAER model (Land, Adopt, Expand, Renew) to maximize retention.Share actionable insights with leadership to strengthen engagement.Relationship Management Serve as the central point of contact for assigned partners.Collaborate cross-functionally to resolve escalations and mitigate risks.Continuous Improvement & Data-Driven Decisions Identify recurring issues and implement scalable solutions.Use CRM and health tools to prioritize accounts and guide interactions.What You Bring3+ years in Partner Success, Customer Success, Account Management, or similar roles in SaaS, cloud, or channel environments.Strong understanding of the Managed Service Provider business model.Proven ability to build strategic relationships and work cross-functionally.Data-driven mindset with experience interpreting partner health metrics.Excellent communication, negotiation, and problem-solving skills.Education: Bachelor’s degree or equivalent experience.Why You’ll Love Working HereA culture that values collaboration, learning, and personal growth.Opportunities to make a real impact in a fast-growing company.A team that works hard, has fun, and celebrates success together.Ready to join a team that’s passionate, creative, and humorously offbeat? Apply today and help us make Pax8 the world’s favorite cloud marketplace!Compensation:Qualified candidates can expect a compensation range of $70,000/yr to $100,000/yr depending on experience.Application Deadline: 05/07/2026 At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change.By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you. Perks:Why Join Pax8? Because here, success isn't just about numbers—it’s about impact.It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful.At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:Non-Commissioned Bonus Plans or Variable Commission401(k) plan with employer matchMedical, Dental & Vision InsuranceEmployee Assistance ProgramEmployer Paid Short & Long Term Disability, Life and AD&D InsuranceFlexible, Open VacationPaid Sick Time OffExtended Leave for Life eventsRTD Eco Pass (For local Colorado Employees)Career Development ProgramsStock Option EligibilityEmployee-led Resource GroupsPlease take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team.Pax8 is an EEOC Employer.Equal OpportunitiesPax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.Job Applicant Privacy Notice