Partner Representative (Remote) 4PM-12AM M-F

Position Type: Partner Representative, Full-time, REMOTE 4PM-12AM M-F Within reasonable driving distance to the office Summary: In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role requires a solid understanding of customer service best practices, along with a flexible mindset and a commitment to excellence. In office attendance is minimally required. Qualifying candidates will be within a reasonable driving distance (@ 2 hours) to 3836 DeKalb Technology Parkway, Atlanta Ga 30340 Experience: 1-2 years' customer service experience with a minimum of high school diploma or equivalent. Essential Job Functions (other duties as assigned): • Actively listening to what partners wish to convey and responding with excellence. • Responding to inbound telephone inquiries. • Maintaining partner records by updating account information using data entry software. • Processing orders, donations, and miscellaneous requests in system. • Praying with individuals. • Participating in training and team meetings both remotely and occasionally in office. • Staying up to date with products and resources offered by the ministry. • Attending coaching sessions and team building activities as requested. • Exhibits strong written and verbal communication skills, conveying information clearly and ensuring understanding across a variety of roles and stakeholders. Necessary Skills: • Proficient in utilizing Microsoft Office software (required). • DATA entry skills. Competencies: • Balances team and individual responsibilities. • Gives and welcomes feedback. • Actively contributes to building and maintaining group goals and cohesiveness. • Remains professional and courteous with partners always. • Possesses knowledge of relevant computer applications. • Ability to work independently and with others in a fast-paced environment. Physical Environment: • Requires team member to be able to work 4pm-12am nightly in a quiet professional setting. • Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com) • This position requires initial in-office training and periodic in-office attendance, including monthly all staff meetings and ongoing training sessions.