Part-Time Work-from-Home Help Desk Assistant – Indeed Jobs US

We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them.Excellence : We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission.Inclusiveness:We will seek to appreciate and understand our students and each other, actively seeking different viewpoints.Provide mentorship and support to junior team members. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together.Integrity : We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision-making and actions.People:We will be honest, humble, respectful, and gracious to our students and to each other. We best colleagues, and community when we work as a team.Application will not be considered until ALL required documents are received.• POSITION OPEN UNTIL FILLED*GENERAL POSITION DESCRIPTIONThe purpose of this position is to provide technical support, training, and documentation for faculty, staff, and students with a focus on excellent customer service while upholding the College's core values. Receives general supervision from the Coordinator of Technology Help Desk and exercises no supervision.• Employee may not work more than 19.5 hours per week*NOTE:This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.SELECTION CRITERIA:The cover letter should address how the following knowledge, skills, and abilities were acquired:Knowledge of:1. Customer Services; 2. Microsoft Office; 3. Adobe Creative Cloud; 4.Time management;Skills in:5. Proper keyboarding technique; 6. Troubleshooting and diagnosing hardware/software issues; 7. Copy-editing.8.Recordkeeping; 9. De-escalation; 10. Communicate effectively, both orally and in writing;Ability to:11. Provide timely service and response to incoming requests with a positive customer service mindset while keeping priorities, security, and confidentiality in mind; 12. Train employees on both internal and external best practices; 13. Set expectations, as well and provide and receive feedback.WORKING CONDITIONS:Sedentary-Desk work; occasional field trips e.g. for college or program activities. Minimal Hazard/Exposure-Standard office setting. At least minimal environmental controls are in place to assure health and comfort.BENEFITS:Part-Time Retirement. Participation in Medicare Part A, but not Social Security (FICA).QUALIFICATIONSMINIMUM QUALIFICATION REQUIREMENTS:Education:High School diploma or GED, with some college courses and/or certification training in the Information Technology fieldExperience:Some work experience in Information Technology, including work study, internships, and graduate workAPPLICATION INFORMATION



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