Part Time Remote Customer Support Specialist-Marketplace at careerzynith
**Unlock a Rewarding Career in Customer Support with careerzynith**
Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! careerzynith is seeking a highly motivated and customer-focused Part Time Remote Customer Support Specialist-Marketplace to join our team.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower individuals and businesses to succeed. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As a remote customer support specialist, you will be part of a talented team that shares your passion for delivering exceptional customer experiences.
**Job Summary**
As a Part Time Remote Customer Support Specialist-Marketplace, you will be the primary point of contact for all inquiries and issues involving Internet Marketplace Customer Service via email. You will act as a liaison to the Processing Department team, handling incoming customer service-related inquiries from various channels, including email, phone, and other platforms. Your primary goal will be to resolve customer problems on the first attempt, while maintaining a positive and empathetic tone in all interactions.
**Key Responsibilities**
* Handle incoming customer service-related inquiries from various channels via email, phone, and other platforms, assisting customers with order changes, status updates, cancellations, and other issues.
* Provide solutions that are beneficial to the company and attractive to the customer, while preventing customer returns and ensuring customer retention.
* Contact customers via phone when possible to resolve inquiries and issues in a timely manner.
* Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z, creating a positive customer experience every time.
* Partner with management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms.
* Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, responding and replying to every customer email upon receipt.
* Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order.
* Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary.
* Take on the Customer Support Specialist role for the Email team as needed.
* Perform other duties as assigned.
**Essential Qualifications**
* Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus.
* Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.
* Computer literate, with the ability to navigate through programs and windows.
* Excellent typing and data entry skills.
* Able to multi-task, including talking on the phone and typing notes at the same time.
* Effective problem solver.
* Must perform with a low error rate as an email specialist.
* Must be able to meet minimum required interactions of 80+ per day.
* Must be available to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor.
**Internet Connectivity Guidelines**
As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets careerzynith's Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at careerzynith.
* Must maintain a dedicated business class internet connection.
* Cable connection is required and must be high-speed business class internet.
* If available, request a dynamic modem for cable.
* Speeds of at least 15 MBS down/5 MBS up are required.
* Cable modem or DSL router must be provided by carrier.
* Cable modem must be set up in bridge mode.
* DSL router firewall must be disabled.
* Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection.
**Equipment**
careerzynith will supply you with the following hardware:
* Modem
* Wyse terminal (computer)
* Monitor
* Phone and headset
* Other miscellaneous equipment
**Why Join careerzynith?**
* Competitive compensation and benefits package
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive team environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.
Apply for this job
Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! careerzynith is seeking a highly motivated and customer-focused Part Time Remote Customer Support Specialist-Marketplace to join our team.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower individuals and businesses to succeed. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As a remote customer support specialist, you will be part of a talented team that shares your passion for delivering exceptional customer experiences.
**Job Summary**
As a Part Time Remote Customer Support Specialist-Marketplace, you will be the primary point of contact for all inquiries and issues involving Internet Marketplace Customer Service via email. You will act as a liaison to the Processing Department team, handling incoming customer service-related inquiries from various channels, including email, phone, and other platforms. Your primary goal will be to resolve customer problems on the first attempt, while maintaining a positive and empathetic tone in all interactions.
**Key Responsibilities**
* Handle incoming customer service-related inquiries from various channels via email, phone, and other platforms, assisting customers with order changes, status updates, cancellations, and other issues.
* Provide solutions that are beneficial to the company and attractive to the customer, while preventing customer returns and ensuring customer retention.
* Contact customers via phone when possible to resolve inquiries and issues in a timely manner.
* Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z, creating a positive customer experience every time.
* Partner with management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms.
* Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, responding and replying to every customer email upon receipt.
* Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order.
* Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary.
* Take on the Customer Support Specialist role for the Email team as needed.
* Perform other duties as assigned.
**Essential Qualifications**
* Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus.
* Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.
* Computer literate, with the ability to navigate through programs and windows.
* Excellent typing and data entry skills.
* Able to multi-task, including talking on the phone and typing notes at the same time.
* Effective problem solver.
* Must perform with a low error rate as an email specialist.
* Must be able to meet minimum required interactions of 80+ per day.
* Must be available to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor.
**Internet Connectivity Guidelines**
As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets careerzynith's Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at careerzynith.
* Must maintain a dedicated business class internet connection.
* Cable connection is required and must be high-speed business class internet.
* If available, request a dynamic modem for cable.
* Speeds of at least 15 MBS down/5 MBS up are required.
* Cable modem or DSL router must be provided by carrier.
* Cable modem must be set up in bridge mode.
* DSL router firewall must be disabled.
* Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection.
**Equipment**
careerzynith will supply you with the following hardware:
* Modem
* Wyse terminal (computer)
* Monitor
* Phone and headset
* Other miscellaneous equipment
**Why Join careerzynith?**
* Competitive compensation and benefits package
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive team environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.
Apply for this job