Part-Time Customer Support Agent
We are looking for a Support Agent based in North America to join our team!
Spiideo is the leading provider of automatic cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility.
Today, Spiideo is used by hundreds of organizations globally, including some of the worlds largest and most well-known such as English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Womens Professional League (NWSL) and hundreds of youth and collegiate programs. Our customers can typically be found in team sports like soccer, basketball, ice hockey, field hockey, futsal, lacrosse, etc.
ABOUT THE ROLE
Responsibilities & opportunities:
Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements
Escalating incidents to our Operations team
Create tutorials, articles and user manuals for our help center
Be the first point of contact and advocate of our customers across all products
Investigate and replicate bugs or test new features
Collect feedback and channel back to our product team for improvements
Share our passion for professional sport and delivering the best service possible
Requirements:
Available evenings and on weekend
Background in sports and/or technical support
Fluent in English both spoken and written
Preferred Qualifications:
Love helping clients and solving problems
Bilingual is a plus
Excited to be working in a fast-paced environment, including the option to work on weekends and shifts
The ability to work independently and stay on top of things
Love technology and sports!
What we can offer:
Working for a global company a fast-growing sport tech startup with global footprint
A fun, skilled & highly motivated team with experience from world-leading companies
A work environment where you use the latest, modern technologies & tools
Working with the biggest teams in sports from all over the world
A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills & career
Opportunities to shape your own career development.
Compensation / availability:
$17/hour
The hours of this position will vary depending on season
15-20 hours / week - weekdays, evenings and weekends
Location: Remote position in North America. Will report to Director of Customer Support, based in Malmö, Sweden.
Apply Now
Spiideo is the leading provider of automatic cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility.
Today, Spiideo is used by hundreds of organizations globally, including some of the worlds largest and most well-known such as English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Womens Professional League (NWSL) and hundreds of youth and collegiate programs. Our customers can typically be found in team sports like soccer, basketball, ice hockey, field hockey, futsal, lacrosse, etc.
ABOUT THE ROLE
Responsibilities & opportunities:
Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements
Escalating incidents to our Operations team
Create tutorials, articles and user manuals for our help center
Be the first point of contact and advocate of our customers across all products
Investigate and replicate bugs or test new features
Collect feedback and channel back to our product team for improvements
Share our passion for professional sport and delivering the best service possible
Requirements:
Available evenings and on weekend
Background in sports and/or technical support
Fluent in English both spoken and written
Preferred Qualifications:
Love helping clients and solving problems
Bilingual is a plus
Excited to be working in a fast-paced environment, including the option to work on weekends and shifts
The ability to work independently and stay on top of things
Love technology and sports!
What we can offer:
Working for a global company a fast-growing sport tech startup with global footprint
A fun, skilled & highly motivated team with experience from world-leading companies
A work environment where you use the latest, modern technologies & tools
Working with the biggest teams in sports from all over the world
A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills & career
Opportunities to shape your own career development.
Compensation / availability:
$17/hour
The hours of this position will vary depending on season
15-20 hours / week - weekdays, evenings and weekends
Location: Remote position in North America. Will report to Director of Customer Support, based in Malmö, Sweden.
Apply Now