PART TIME Customer Service Rep
This is a high call volumePart-Time"work from home" position with shifts ranging between the hours of1pm - 6pm Eastern Time.
Training schedules are8AM-12PMor12:30PM - 4:30PM Eastern Timeduring the first 4 weeks of employment.
Training schedule and shifts will be discussed during thevirtualinterview.
Job Summary
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners and address inquiries about our transportation services. The CSR role requires excellent communication skills in both English (Spanish fluency a plus), empathy, patience, and attention to detail during data entry and while speaking with members.
Duties & Responsibilities
Handle inbound callsfrom health plan members and representatives, regarding transportation services offered through our health plan
Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey
Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)
Escalates transportation and customer service concerns to contact center leadership team
Requirements
Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
Spanish fluency a plus
High School degree or equivalent
Must be able to sit for 8 hours or more a day wearing a headset
Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
CSRs must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
Excellent written, communication and data entry skills
Moderate experience in Microsoft Teams, Outlook, and Word
Must be able to adapt to high and a fast-paced call volume
Powered by JazzHR
kVW8ys80GP
Apply Now
Training schedules are8AM-12PMor12:30PM - 4:30PM Eastern Timeduring the first 4 weeks of employment.
Training schedule and shifts will be discussed during thevirtualinterview.
Job Summary
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners and address inquiries about our transportation services. The CSR role requires excellent communication skills in both English (Spanish fluency a plus), empathy, patience, and attention to detail during data entry and while speaking with members.
Duties & Responsibilities
Handle inbound callsfrom health plan members and representatives, regarding transportation services offered through our health plan
Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey
Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)
Escalates transportation and customer service concerns to contact center leadership team
Requirements
Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
Spanish fluency a plus
High School degree or equivalent
Must be able to sit for 8 hours or more a day wearing a headset
Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
CSRs must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
Excellent written, communication and data entry skills
Moderate experience in Microsoft Teams, Outlook, and Word
Must be able to adapt to high and a fast-paced call volume
Powered by JazzHR
kVW8ys80GP
Apply Now