Part time Customer Care Representative
June 24, 2025
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A Customer Care Representative is required to join a busy customer service department in Leeds. The ideal candidate will have previous experience of providing excellent customer service, problem-solving abilities, and a detail-oriented approach.
This role is part time 16 hours 16 hours – working 8 am to 5pm weekends
Must be available for training 5pm – 8pm weekdays (at home)
Client Details
Our client is a large organisation within its industry. They are renowned for their top-tier service delivery and are committed to sustainable practices in their operations. Operating on a global scale, they pride themselves on providing an inclusive working environment that supports the professional growth of its employees.
Description
Answering customer enquiries via phone and email
Providing high-quality customer service and resolving complaints
Logging customer interactions in the company\’s database
Coordinating with other teams to resolve customer issues
Provide pre-works consultation to residents to explain upcoming works in their homes.
Distribute clear and timely correspondence to residents before work commences.
Conduct group and individual consultation events regarding future works.
Share and implement the client\’s engagement strategy.
Deliver a tailored communication plan to residents for the duration of the works.
Collect resident feedback and satisfaction data in line with client and company requirements.
Upload and share feedback through the appropriate systems and to relevant stakeholders.
Ensure all communication meets the expectations of residents, clients, and other stakeholders.
Where necessary, issue and collect resident satisfaction surveys.
Profile
A successful Customer Care Representative should have:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Proficiency in using computer systems and databases
Ability to work well in a team
Strong attention to detail
Proven experience in a similar role.
Job Offer
An estimated hourly salary between 12.50 and 13.20
Remote working
A positive and inclusive company culture
Long term opportunity
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