Part-Time Call Center Agent (Fully Remote)
Job Highlights:Start Date: Immediate openings availableLocation: RemoteCompany: WorkwarpPosition: Part-time Call Center AgentCompensation: a competitive salary  Summary
Call center agents will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, email, and inbound/outbound phone calls. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are... handled with empathy, positivity, and a willingness to meet all their needs. Leads are connected with our customers when theyÂre available for live transfers or through our call connect system. This position requires extensive computer and phone experience as well as a thoughtful, quality driven approach to lead engagement.
Essential Functions
 Input leads responses, notes, and disposition statuses into the assigned incoming lead profiles
 Utilize systems to gather and confirm information prompted by incoming SMS/email/calls
 Provide exceptional customer service, active listening, verbal and written communication skills while working independently with discipline and motivation to succeed in a virtual environment
 Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation to determine a qualified or unqualified lead
 Coordinate and confirm incoming leads that inquire about national services provided by our clients
 Accurately document all conversations according to standard operating procedures in our console
 Thoroughly follow client and department standards and system procedures
 Display a team-minded attitude with the ability to adapt and embrace change to fit business needs
 Thrive in an ever-growing and ever-changing environment
Minimum Requirements
 High school diploma or equivalent required
 Minimum 6 months of previous experience working in customer service required
 Remote contact center experience is a plus
 Ability to type at least 30 WPM required
 Your performance will be measured by: 1) quality 2) AHT 3) inactive time 4) schedule adherence 5) accurately schedule appointments
 Must be able to work an assigned schedule during operating hours of Sunday-Saturday from 5:00 AM Pacific to 12:00 AM Pacific
 Must be able to attend two weeks of full-time training, although this is a part-time role
 Must be able to work part-time, less than 30 hours per week or as needed
 Must be reliable with ability to maintain excellent attendance
 A dedicated, quiet workspace free of distractions is required
 Excellent verbal and written communication skills with attention to accuracy and grammar
 Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation with leads
 Ability to work in a remote environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate for extended periods of time
 Must be detail oriented, exhibit time management skills, ability to work with co-workers remotely
Location
Must be authorized to work in the U.S. We do not offer Visa assistance or sponsorship for this role. This is a fully remote position and there is no relocation assistance. You must also reside in the United States. Verse uses E-Verify to verify employment.
References
We use tools like speaking to references to gain a more full-bodied, in-depth picture of the person weÂre looking to hire. By submitting your application, you are giving your permission that Verse.ai may conduct references using professional social media and common connections. We commit to not contacting any of your current work colleagues and will adhere to all legal requirements regarding salary and protected class information.
EEO Statement
Verse.ai is committed to the full inclusion of all qualified individuals. As part of this commitment, Verse.ai will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact People & Culture at [email protected]
We are Verse and we donÂt just accept differences  we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. All candidates for hire, promotion, and performance are evaluated on the basis of merit alone Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
Call center agents will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, email, and inbound/outbound phone calls. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are... handled with empathy, positivity, and a willingness to meet all their needs. Leads are connected with our customers when theyÂre available for live transfers or through our call connect system. This position requires extensive computer and phone experience as well as a thoughtful, quality driven approach to lead engagement.
Essential Functions
 Input leads responses, notes, and disposition statuses into the assigned incoming lead profiles
 Utilize systems to gather and confirm information prompted by incoming SMS/email/calls
 Provide exceptional customer service, active listening, verbal and written communication skills while working independently with discipline and motivation to succeed in a virtual environment
 Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation to determine a qualified or unqualified lead
 Coordinate and confirm incoming leads that inquire about national services provided by our clients
 Accurately document all conversations according to standard operating procedures in our console
 Thoroughly follow client and department standards and system procedures
 Display a team-minded attitude with the ability to adapt and embrace change to fit business needs
 Thrive in an ever-growing and ever-changing environment
Minimum Requirements
 High school diploma or equivalent required
 Minimum 6 months of previous experience working in customer service required
 Remote contact center experience is a plus
 Ability to type at least 30 WPM required
 Your performance will be measured by: 1) quality 2) AHT 3) inactive time 4) schedule adherence 5) accurately schedule appointments
 Must be able to work an assigned schedule during operating hours of Sunday-Saturday from 5:00 AM Pacific to 12:00 AM Pacific
 Must be able to attend two weeks of full-time training, although this is a part-time role
 Must be able to work part-time, less than 30 hours per week or as needed
 Must be reliable with ability to maintain excellent attendance
 A dedicated, quiet workspace free of distractions is required
 Excellent verbal and written communication skills with attention to accuracy and grammar
 Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation with leads
 Ability to work in a remote environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate for extended periods of time
 Must be detail oriented, exhibit time management skills, ability to work with co-workers remotely
Location
Must be authorized to work in the U.S. We do not offer Visa assistance or sponsorship for this role. This is a fully remote position and there is no relocation assistance. You must also reside in the United States. Verse uses E-Verify to verify employment.
References
We use tools like speaking to references to gain a more full-bodied, in-depth picture of the person weÂre looking to hire. By submitting your application, you are giving your permission that Verse.ai may conduct references using professional social media and common connections. We commit to not contacting any of your current work colleagues and will adhere to all legal requirements regarding salary and protected class information.
EEO Statement
Verse.ai is committed to the full inclusion of all qualified individuals. As part of this commitment, Verse.ai will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact People & Culture at [email protected]
We are Verse and we donÂt just accept differences  we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. All candidates for hire, promotion, and performance are evaluated on the basis of merit alone Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now