Parking Customer Services Officer

MAIN PURPOSE OF JOB To provide an efficient and effective service to the residents and other customers ensuring the best customer care practices are adopted. Dealing specifically with customer enquiries in the Customer Services Centre and in the Call Centre on a wide range of parking issues including suspensions and parking enforcement. The post holder will also be responsible for the suspending and lifting of suspensions on public pay and display bays and residents' parking spaces. This includes applications for skip licences, temporary structures and plant and material licences. Working within the Road Traffic Act Legislation, Traffic Management Orders and policies and procedures, the post holder will respond to customer enquiries in a professional and equitable manner contributing towards the Department's overall parking policy aims. JOB ACTIVITIES Respond positively to enquiries and complaints made by customers in the Customer Services Centre ensuring that the best customer care practices are adopted at all times. Dealing with difficult customers in a tactful and diplomatic manner.Undertake telephone duties in the Call Centre giving accurate advice to customers on a wide range of parking issues, ensuring that all calls are responded to politely by giving the appropriate greeting including the post holder's name.To ensure that the best use is made of manual and computer systems in place within the Department and Section. Identify and suggest enhancements to existing systems as means of improving efficiency.Working within the financial regulations and audit requirements, take cash, credit card and cheque payments for dispensations, skip licences, temporary structure licences, plant and material licences and suspensions. This includes taking credit card payments by telephone.Process applications from statutory bodies, private companies and the general pub