PAID 6-week Call Center Training Program

Job title: PAID 6-week Call Center Training Program in Cleveland, OH at Encore Employment Enterprise

Company: Encore Employment Enterprise

Job description: Encore Employment Enterprise (E3) Call Center Training ProgramAre you 50+ and looking to start or transition into a rewarding career in customer service?Encore Employment Enterprise (E3) offers a PAID 6-week Call Center Training Program designed to help experienced job seekers gain the skills needed for success in the call center and customer service industry.Program OverviewThis interactive training program provides hands-on experience and real-world customer service techniques to prepare participants for call center roles in various industries, including healthcare, retail, financial services, and nonprofit organizations.What You’ll Learn:

Professional phone etiquette and communication skills


Customer service best practices and problem-solving techniques


Computer and software navigation for call center environments


Handling difficult customer interactions with confidence


Workplace professionalism and job readiness coaching


Resume assistance and interview preparation


Job placement assistance upon program completion
Who Can Apply?

Job seekers 50+ interested in customer service or call center careers


Individuals eager to update their technology and customer service skills


Those looking for flexible work opportunities, including remote and in-office roles
Program Details:Duration: 6 weeksLocation: Onsite (online classes start in June)Cost: FREE (Thanks to our funding partners)

Expected salary: $14 per hour

Location: Cleveland, OH

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