Owner Support Specialist
Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. As an Owner Support Specialist, you'll serve as a trusted advisor to owners, helping them maximize their vacation experiences through personalized guidance and exceptional service. Responsibilities Serve as primary advisor for vacation ownership benefits via phone/email Process all reservation types (owner stays, bonus time, rentals, tours) Facilitate Interval International exchanges and Club Member services Promote referral programs and ancillary travel products Maintain accurate owner records and documentation Achieve monthly conversion and availability targets Uphold BGV's hospitality standards and service excellence Skills HS diploma/GED + 1-3 months customer service experience Proficient in MS Office (Outlook, Word, Excel) Professional English communication (verbal/written) + basic math skills Ability to work seated at a computer with occasional light lifting (10-25 lbs.) Customer service competencies: Problem-solving focus Active listening & clear communication Detail orientation & accuracy Professional phone/email etiquette Adaptability in fast-paced settings Team collaboration skills Prior experience in hospitality, timeshare, or call center environments Knowledge of vacation ownership/timeshare industry Experience with reservation systems or CRM software Bilingual communication skills Associate's degree or relevant certification Benefits Health, vision, and dental insurance plans Company-paid life insurance coverage Voluntary Life and Accidental Death/Dismemberment Insurance HSA and FSA-Dependent Care Accounts Retirement plan Generous paid time off (PTO) and sick leave to support work-life balance Volunteer Time Off - Paid opportunities to give back to Summit County Bereavement leave Biannual bonuses Tuition Reimbursement Program Employee Wellness programs to support physical and mental health Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program Company Overview Breckenridge Grand Vacations is a real estate company. It was founded in 1984, and is headquartered in Breckenridge, Colorado, USA, with a workforce of 501-1000 employees. Its website is