Overnight Non Emergency Dispatch Agent 7p-12a/5a-7a
Job Title: Overnight Dispatch Agent
Summary
The Overnight Dispatch Agent is responsible for answering incoming calls related to non-emergency discharges, ride requests, and customer inquiries. This role requires projecting a professional company image through courteous and effective phone communication while coordinating trip assignments efficiently during overnight hours.
Essential Functions
ā¢ Answer incoming calls regarding Medicaid-eligible non-emergency discharges, ride requests, and estimated time of arrivals.
ā¢ Enter and manage trip orders accurately within the computer system.
ā¢ Provide timely and accurate information to providers, including projected service times.
ā¢ Identify, research, and resolve customer or provider issues using internal systems.
ā¢ Follow up on customer inquiries that are not immediately resolved.
ā¢ Complete required call logs, reports, and documentation.
ā¢ Organize, plan, and optimize daily and overnight trip route assignments in a cost-effective and efficient manner.
ā¢ Support other departments and offices with trip assignments and coordination.
ā¢ Ensure both short- and long-range planning is conducted to identify trips requiring eligibility verification.
ā¢ Handle all calls and interactions in a professional and courteous manner with members, facilities, and employees.
ā¢ Follow all company policies and procedures.
ā¢ Perform additional duties as assigned.
Qualifications Required
ā¢ Previous dispatch experience required.
ā¢ Ability to read and comprehend simple instructions, short correspondence, and memos.
ā¢ Strong analytical skills to review schedules and assign resources efficiently and cost-effectively.
ā¢ Excellent organizational skills with strong attention to detail.
ā¢ Ability to focus on assigned tasks in a fast-paced environment.
ā¢ Ability to work collaboratively with internal departments and external facilities/providers.
ā¢ Strong time management skills.
ā¢ Ability to take direction well and adapt to changing priorities.
ā¢ Computer literate with the ability to learn customer service and dispatch software applications.
ā¢ Strong data entry skills.
ā¢ Professional appearance and positive attitude.
ā¢ Strong communication skills and ability to work well with others.
ā¢ Willingness and ability to work a flexible overnight schedule.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
ā¢ 401(k)
ā¢ 401(k) matching
ā¢ Dental insurance
ā¢ Health insurance
ā¢ Paid time off
ā¢ Vision insurance
Education:
ā¢ High school or equivalent (Required)
Work Location: Remote
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Summary
The Overnight Dispatch Agent is responsible for answering incoming calls related to non-emergency discharges, ride requests, and customer inquiries. This role requires projecting a professional company image through courteous and effective phone communication while coordinating trip assignments efficiently during overnight hours.
Essential Functions
ā¢ Answer incoming calls regarding Medicaid-eligible non-emergency discharges, ride requests, and estimated time of arrivals.
ā¢ Enter and manage trip orders accurately within the computer system.
ā¢ Provide timely and accurate information to providers, including projected service times.
ā¢ Identify, research, and resolve customer or provider issues using internal systems.
ā¢ Follow up on customer inquiries that are not immediately resolved.
ā¢ Complete required call logs, reports, and documentation.
ā¢ Organize, plan, and optimize daily and overnight trip route assignments in a cost-effective and efficient manner.
ā¢ Support other departments and offices with trip assignments and coordination.
ā¢ Ensure both short- and long-range planning is conducted to identify trips requiring eligibility verification.
ā¢ Handle all calls and interactions in a professional and courteous manner with members, facilities, and employees.
ā¢ Follow all company policies and procedures.
ā¢ Perform additional duties as assigned.
Qualifications Required
ā¢ Previous dispatch experience required.
ā¢ Ability to read and comprehend simple instructions, short correspondence, and memos.
ā¢ Strong analytical skills to review schedules and assign resources efficiently and cost-effectively.
ā¢ Excellent organizational skills with strong attention to detail.
ā¢ Ability to focus on assigned tasks in a fast-paced environment.
ā¢ Ability to work collaboratively with internal departments and external facilities/providers.
ā¢ Strong time management skills.
ā¢ Ability to take direction well and adapt to changing priorities.
ā¢ Computer literate with the ability to learn customer service and dispatch software applications.
ā¢ Strong data entry skills.
ā¢ Professional appearance and positive attitude.
ā¢ Strong communication skills and ability to work well with others.
ā¢ Willingness and ability to work a flexible overnight schedule.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
ā¢ 401(k)
ā¢ 401(k) matching
ā¢ Dental insurance
ā¢ Health insurance
ā¢ Paid time off
ā¢ Vision insurance
Education:
ā¢ High school or equivalent (Required)
Work Location: Remote
Apply tot his job
Apply To this Job