Overnight Internet Service Provider Customer Technical Support Representative - Remote Opportunity with blithequark

Join blithequark's Revolutionary Team: Empowering Communities through Exceptional Internet Service blithequark is on a mission to transform the internet service industry by providing high-quality, affordable gigabit internet to communities, fostering an environment where people can learn, create, and enjoy without limits. As a fast-growing, venture-backed internet provider headquartered in downtown Manhattan, blithequark is committed to delivering transparent pricing and outstanding customer service. We're looking for a dedicated and technically skilled Overnight Internet Service Provider Customer Technical Support Representative to join our dynamic team in a 100% remote capacity. About the Role As a crucial member of our customer support team, you will work overnight shifts (11:59pm to 7:59am ET, Sunday to Friday) to ensure our customers receive top-notch support across various channels, including phone, text, website chat, and email. Your technical expertise, combined with a passion for problem-solving and customer satisfaction, will be instrumental in providing fast, stable, and secure internet connections to our subscribers. Primary Responsibilities Respond promptly and thoughtfully to incoming support inquiries and issues, ensuring timely resolutions and high customer satisfaction. Communicate effectively with existing and prospective customers via multiple channels, addressing their concerns and queries in a professional and friendly manner. Perform advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues, leveraging your technical knowledge to resolve complex problems. Monitor network alerts and engage with engineers as necessary to ensure seamless network operations. Conduct installer data audits and assist in maintaining high-quality data as assigned by management. Contribute to the overall improvement of our customer support processes and procedures. Essential Qualifications and Skills To excel in this role, you should possess: A strong foundation in technical IT and network engineering skills, with a thorough understanding of Wi-Fi technologies and end-user hardware from multiple manufacturers. Experience in troubleshooting and resolving complex networking issues, with a keen eye for detail and a customer-centric approach. Excellent communication skills across multiple channels, including phone, text, live agent chat, and email. A calm and composed temperament, with the ability to handle time-sensitive, high-pressure situations with empathy and confidence. A driven and organized mindset, with the flexibility to adapt to the changing needs of a fast-paced startup environment. An interest in networking, startups, and solving technical problems, with a passion for delivering exceptional customer experiences. Preferred Qualifications Experience as an ISP field technician for residential customers, with a deep understanding of wireless broadband radio and fiber networks. Familiarity with multiple manufacturers' equipment, including Mikrotik, TP-Link, Netgear, Google, Apple, and Amazon. What We Offer At blithequark, we believe in rewarding our team members for their hard work and dedication. As a full-time Overnight Internet Service Provider Customer Technical Support Representative, you can expect: A competitive starting salary in the range of $18-23 per hour, based on your capabilities and background. Accrued time off (PTO) to ensure a healthy work-life balance. 401(k) inclusion after three months of service, with matching contributions to support your long-term financial goals. Medical and dental benefits to prioritize your well-being. Opportunities for career growth and professional development in a dynamic and mission-driven environment. Work Environment and Company Culture As a 100% remote job, you'll have the flexibility to work from anywhere, at any time, as long as you're available during the overnight shift. Our company culture is built around a strong work ethic, high integrity, and a passion for learning. We're committed to fostering a collaborative and inclusive environment that encourages innovation and creativity. Join Our Team If you're a motivated and technically skilled individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity with blithequark. As a pioneer in the internet service industry, we're committed to making a positive impact on our communities, and we're looking for talented individuals like you to join our journey. Don't miss this chance to be part of a revolutionary team that's changing the way people experience internet service. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job