Overnight Install and Support Agent | Sun - Thurs | 9:00 PM - 5:30 AM ET
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
Our remote call center is looking for a career-driven individual who thrives in a fast-paced support role. This is an entry-level position with room for growth. We actively promote from within, making this a great opportunity to get in on the ground floor. If you enjoy computers, customer service, and dynamic work environments, we’d love to hear from you.
Position Location:
Chicago, IL, Minneapolis, MN, Philadelphia, PA, Austin, TX, or New Hartford, NY. There is the capability to be remotely based in any of these locations.
Reports To:
Technical Manager of Install and Support
What We’re Looking For:
Requirements:
• At least one year of customer service experience; IT helpdesk experience strongly preferred
• Ability to work a variety of shifts including weekends, holidays, and overtime as needed
• Demonstrates ownership and concern for customer satisfaction
• Exercises sound judgment and analytical skills
• Works effectively both independently and in a team environment
• Strong problem-solving and communication skills
• Basic Windows computer knowledge and typing proficiency
• Reliable internet connection (broadband or fiber required)
• Ability to work at a backup location in the event of ISP outage
Additional skills:
• Experience in restaurant or call center environments is a plus
• Networking experience is a plus
• AAS degree in electronics technology, computer science, or equivalent is a plus
• A+ certification or Microsoft certifications are also a plus
Unleash your potential: What you will be doing and owning:
• Provide first-level support for POS hardware, software, and other PAR products
• Log and maintain service incident data in the service management system
• Contribute to the Knowledge-Centered Support (KCS) knowledge base
• Follow documented workflows and escalation procedures
• Handle administrative tasks and process customer part requests
• Interact with PAR field engineers and third-party service providers
• Deliver clear technical information to customers with a positive attitude
• Continually seek improvement and growth within a supportive team
Interview Process:
• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Apply Now
Position Description:
Our remote call center is looking for a career-driven individual who thrives in a fast-paced support role. This is an entry-level position with room for growth. We actively promote from within, making this a great opportunity to get in on the ground floor. If you enjoy computers, customer service, and dynamic work environments, we’d love to hear from you.
Position Location:
Chicago, IL, Minneapolis, MN, Philadelphia, PA, Austin, TX, or New Hartford, NY. There is the capability to be remotely based in any of these locations.
Reports To:
Technical Manager of Install and Support
What We’re Looking For:
Requirements:
• At least one year of customer service experience; IT helpdesk experience strongly preferred
• Ability to work a variety of shifts including weekends, holidays, and overtime as needed
• Demonstrates ownership and concern for customer satisfaction
• Exercises sound judgment and analytical skills
• Works effectively both independently and in a team environment
• Strong problem-solving and communication skills
• Basic Windows computer knowledge and typing proficiency
• Reliable internet connection (broadband or fiber required)
• Ability to work at a backup location in the event of ISP outage
Additional skills:
• Experience in restaurant or call center environments is a plus
• Networking experience is a plus
• AAS degree in electronics technology, computer science, or equivalent is a plus
• A+ certification or Microsoft certifications are also a plus
Unleash your potential: What you will be doing and owning:
• Provide first-level support for POS hardware, software, and other PAR products
• Log and maintain service incident data in the service management system
• Contribute to the Knowledge-Centered Support (KCS) knowledge base
• Follow documented workflows and escalation procedures
• Handle administrative tasks and process customer part requests
• Interact with PAR field engineers and third-party service providers
• Deliver clear technical information to customers with a positive attitude
• Continually seek improvement and growth within a supportive team
Interview Process:
• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Apply Now