Outreach Coordinator

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers, ensuring timely communication and seamless coordination with staff to deliver a high-quality experience.ResponsibilitiesCoordinate services for new consumers referred by Regional CentersServe as the first line of communication for families, addressing questions and concerns promptlyMaintain relationships with Regional Centers and ensure timely updates on referralsConduct intake processes through phone, email, text, or virtual meetingsTrack referral progress and document communication in SalesforceAssist families with provider applications, onboarding, and troubleshooting issuesFollow up with families and providers to ensure a smooth service initiation processWork closely with Operations and Community Partnerships teams to align consumer needs with agency servicesSkillsSpanish fluency is requiredStrong interpersonal and communication skills to build relationships with families, providers, and referral sourcesProblem-solving ability to troubleshoot onboarding obstacles and resolve inquiries efficientlyExcellent time management and organizational skills to handle multiple referrals and follow-upsAttention to detail in documentation and data entry across multiple systemsPositive, energetic, and proactive approach to supporting consumers and familiesDiscretion and professionalism in handling confidential informationAbility to work in a hybrid setting, including scheduled in-office daysCustomer service or client-facing experience (1–2 years preferred)Company OverviewOne of the largest, most trusted in-home care companies in the nation. It was founded in 2008, and is headquartered in El Segundo, California, USA, with a workforce of 10001+ employees. Its website is https://www.24hrcares.com.



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