Outbound Call Center Rep - Remote
About the position Responsibilities • Make an average of 50 outbound calls per hour using an automatic dialer system to schedule healthcare evaluations. • Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally. • Present a positive and high-energy approach to clients and team members. • Meet daily departmental goals, including 300-400 outbound dials and 24 appointments set per day. • Adjust, reschedule, and cancel appointments as requested by members and providers. • Monitor performance results using designated reporting systems. • Report member complaints and escalations to Member Engagement Managers immediately. • Participate in peer coaching as needed. • Follow HIPAA and other security guidelines when handling protected health information. Requirements • High school diploma or equivalent. • Strong communication skills, both verbal and written. • Ability to work in a fast-paced environment and meet performance goals. • Experience in a call center or customer service role is preferred. Nice-to-haves • Experience with Medicare or Medicaid health plans. • Familiarity with HIPAA regulations. Benefits • Competitive hourly rate with unlimited commission potential. • Paid training for 10 days. • Paid time off (PTO). • Tuition reimbursement. • Flexible work-from-home options. Apply tot his job