Order Management Specialist - HYBRID

Our client, a Global Medical Device Manufacture has an immediate opening for a Order Management Specialist for a 12 Month Contract to Hire opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment. RESPONSIBLE FOR TOTAL CUSTOMER AND SALES REPRESENTATIVE SATISFACTION IN ORDER MANAGEMENT Hybrid after fully trained. M-W in office, Thur & Fri WFH Position Description (Principle Duties and Responsibilities) • Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries • Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards • Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing) • Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business • Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment • Back-up to Customer Support team when needed • Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax. • Accountable for all record-keeping as appropriate and in accordance with set specifications. • Must meet all training and documentation criteria. Apply tot his job

Apply tot his job

Apply To this Job