Order Entry Specialist
Description
Job Summary
The Customer Care Order Entry Specialist is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing systems, checking those entries for accuracy, and alerting the CARE Relationship Specialist if information for entry is not complete or clear.
Order Entry Specialist Responsibilities
Model ECG’s Core Values especially our commitment to Customer Focus to ensure a positive, consistent Dealer Partner experience.
Accurately and efficiently enter Dealer Partner orders into our order entry systems.
Understand and correctly use our FreshDesk Ticket system to manage order process.
Understand and use our digital communication tools such as email, FreshDesk, TEAMS, and RingCentral.
Support other functions of the Order Entry team such as sending confirmations, 2nd checking orders, and covering phones when needed.
Support the dept CAD Specialist and the accurate delivery of CAD drawings to our Dealer Partners.
Performs other related duties as assigned by the Dir of Customer Experience and/or Order Entry Lead.
Requirements
Required Skills /Abilities
Must exhibit a Passion to Win Mentality
·Must have the ability to accurately and efficiently execute data entry tasks
Must be results oriented, driven by achievement of established standards
Must be a driven problem solver that acts with both urgency and empathy
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Must be Detail Oriented and Organized
Must be deadline motivated
Must be accuracy motivated
Must be a team player
Qualifications
High school diploma
Valid state-issued motor vehicle license
Experience in general computer applications
Cabinet industry or shelter goods industry experience strongly preferred
Working Relationships
Must be able to interact and collaborate with all ECG departments, specifically Quality, Operations, and Sales as well as ECG Dealer Partners and end users as needed.
Physical Requirements
• This is a preferred in-office position, however remote will be considered based on experience and qualifications.
• On an occasional basis, it may be required to go to the production floor.
This position expects to adhere to all safety rules to include the use of all require protective personal equipment (PPE). Specifically, eye and hearing protection must be worn at all times while on the production floor.
The information contained in this job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required in order to perform the work. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
We believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law.
Apply To This Job
Job Summary
The Customer Care Order Entry Specialist is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing systems, checking those entries for accuracy, and alerting the CARE Relationship Specialist if information for entry is not complete or clear.
Order Entry Specialist Responsibilities
Model ECG’s Core Values especially our commitment to Customer Focus to ensure a positive, consistent Dealer Partner experience.
Accurately and efficiently enter Dealer Partner orders into our order entry systems.
Understand and correctly use our FreshDesk Ticket system to manage order process.
Understand and use our digital communication tools such as email, FreshDesk, TEAMS, and RingCentral.
Support other functions of the Order Entry team such as sending confirmations, 2nd checking orders, and covering phones when needed.
Support the dept CAD Specialist and the accurate delivery of CAD drawings to our Dealer Partners.
Performs other related duties as assigned by the Dir of Customer Experience and/or Order Entry Lead.
Requirements
Required Skills /Abilities
Must exhibit a Passion to Win Mentality
·Must have the ability to accurately and efficiently execute data entry tasks
Must be results oriented, driven by achievement of established standards
Must be a driven problem solver that acts with both urgency and empathy
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Must be Detail Oriented and Organized
Must be deadline motivated
Must be accuracy motivated
Must be a team player
Qualifications
High school diploma
Valid state-issued motor vehicle license
Experience in general computer applications
Cabinet industry or shelter goods industry experience strongly preferred
Working Relationships
Must be able to interact and collaborate with all ECG departments, specifically Quality, Operations, and Sales as well as ECG Dealer Partners and end users as needed.
Physical Requirements
• This is a preferred in-office position, however remote will be considered based on experience and qualifications.
• On an occasional basis, it may be required to go to the production floor.
This position expects to adhere to all safety rules to include the use of all require protective personal equipment (PPE). Specifically, eye and hearing protection must be worn at all times while on the production floor.
The information contained in this job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required in order to perform the work. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
We believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law.
Apply To This Job