Ops Support Assistant 4- Wire Operations - Bilingual English/Spanish or English/Portuguese

Citi is a global financial services company, and they are seeking an Ops Support Assistant 4 to provide operations support services. The role involves maintaining records, coordinating team efforts, and serving as a liaison between various stakeholders to ensure efficient operations. Responsibilities Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow Interact with internal departments and external clients to resolve issues and concerns Monitor “In process,” work to meet business and quality standards Assist in making decisions within established procedures that balance the needs of the employee, company, and customer Support and expansive array of products and services and serve as the team subject matter expert Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Skills 1-3 years of relevant experience Proficient computer skills Ability to adapt to new technology quickly and seamlessly Consistently demonstrates clear and concise written and verbal communication skills High School diploma or equivalent Bilingual required Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred English/Spanish preferred English/Portuguese preferred Other bilingual languages will be considered Benefits Medical, dental & vision coverage 401(k) Life, accident, and disability insurance Wellness programs Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays Company Overview Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. It was founded in 1812, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Citi has a track record of offering H1B sponsorships, with 276 in 2026, 1386 in 2025, 849 in 2024, 1375 in 2023, 1117 in 2022, 876 in 2021, 901 in 2020. Please note that this does not guarantee sponsorship for this specific role.