Operations Technician
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role Howden are seeking a Business Services Technician who is a Product Line specialist. This role will often be a point of contact for the London based broking teams who they will support. You will also provide support to their functional management team by developing the technical knowledge of others in the team. You will work closely with your manager and other team members, to manage the administration and support processes in relation to clients’ insurance requirements in accordance with Group policy to achieve targets, develop the business and deliver an excellent and comprehensive service. You will also participate in system testing, provision of training, monitoring of data integrity, take part in various project work and will act as a technical referral point for sophisticated debiting and related issues. This role will be able to coordinate all documentation relating to London Market Premium and Policy processing, liaising with others as necessary Fully remote role and can be based anywhere in the UK. Key Responsibilities: Ensuring that client invoicing is made on time Ensuring that changes to policies especially relating to invoicing are supervised and monitored Assists in the creation of comprehensive broking, client and other types of documents Process slips, quotes and indications Performs technical duties (including data entry, credit control, chasing subjectivities) Keeps informed of all regulatory and legal changes which impacts on the job role Ensures up to date records are maintained at all times on the Company systems Responds appropriately to urgent issues as they arise Required Experience: Experience in the Platform Acturis Knowledge of the Lloyds and London market. Knowledge of LPAN Production, Xchanging / DXC technology is desirable Solid understanding of FCA regulations as they pertain to insurance intermediaries Solid grasp of processes and procedures within the insurance market. Able to audit and check the work of others Attention to detail with ability to produce accurate documentation What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent