Operations Support Specialist
About CAP Index
For over 35 years, CAP Index has been the industry leader in crime risk forecasting. Our data-driven solutions help some of the largest brands, financial institutions, and organizations in the world make informed decisions about safety, security, and risk management. We are expanding our sales team and looking for a motivated, entry-level professional eager to launch a career in sales and business development.
Position Overview
CAP Index is seeking a highly organized, detail-oriented Sales Support Administrator to support our sales, operations, and finance functions. This role plays a critical part in ensuring a smooth customer experience—from order processing through fulfillment—while supporting internal coordination across teams. The ideal candidate is a proactive self-starter who is comfortable managing multiple priorities, learning new systems, and working closely with both clients and internal stakeholders.
Key Responsibilities
Process and fulfill online product orders
General communication with clients regarding orders, invoices, and basic account inquiries
Assist with accounts receivable follow-ups and invoice tracking
Coordinate internally to schedule work efforts tied to product delivery and client requests
Enter and maintain accurate data in CRM and internal systems
Support setup and maintenance of vendor and client portals
Answer incoming phone calls and route inquiries to appropriate team members
Provide administrative backup support to accounting and operations teams
Assist sales team members with administrative and operational needs, especially during travel or customer visits
Maintain organized records, documentation, and internal tracking tools
Qualifications & Skills
College degree
Relevant administrative, sales support, operations, or customer service experience strongly preferred
Experience working with a CRM system (e.g., HubSpot, Salesforce, Zoho, etc.)
Familiarity with basic accounting processes or accounting software is a plus
Strong attention to detail and organizational skills
Ability to manage multiple tasks and priorities independently
Comfortable learning and working with new technologies and platforms
Professional demeanor with strong written and verbal communication skills
Reliable, responsive, and collaborative team player
For over 35 years, CAP Index has been the industry leader in crime risk forecasting. Our data-driven solutions help some of the largest brands, financial institutions, and organizations in the world make informed decisions about safety, security, and risk management. We are expanding our sales team and looking for a motivated, entry-level professional eager to launch a career in sales and business development.
Position Overview
CAP Index is seeking a highly organized, detail-oriented Sales Support Administrator to support our sales, operations, and finance functions. This role plays a critical part in ensuring a smooth customer experience—from order processing through fulfillment—while supporting internal coordination across teams. The ideal candidate is a proactive self-starter who is comfortable managing multiple priorities, learning new systems, and working closely with both clients and internal stakeholders.
Key Responsibilities
Process and fulfill online product orders
General communication with clients regarding orders, invoices, and basic account inquiries
Assist with accounts receivable follow-ups and invoice tracking
Coordinate internally to schedule work efforts tied to product delivery and client requests
Enter and maintain accurate data in CRM and internal systems
Support setup and maintenance of vendor and client portals
Answer incoming phone calls and route inquiries to appropriate team members
Provide administrative backup support to accounting and operations teams
Assist sales team members with administrative and operational needs, especially during travel or customer visits
Maintain organized records, documentation, and internal tracking tools
Qualifications & Skills
College degree
Relevant administrative, sales support, operations, or customer service experience strongly preferred
Experience working with a CRM system (e.g., HubSpot, Salesforce, Zoho, etc.)
Familiarity with basic accounting processes or accounting software is a plus
Strong attention to detail and organizational skills
Ability to manage multiple tasks and priorities independently
Comfortable learning and working with new technologies and platforms
Professional demeanor with strong written and verbal communication skills
Reliable, responsive, and collaborative team player