Operations Support Associate

The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond to client's complaints. The main goal is to act as a frontline and offers proactive assistance to the customer in a timely manner.RequirementsResponding promptly to client inquiriesCommunicating with clients through various channelsAcknowledging and resolving client’s complaintsPossessing a thorough knowledge of our productsDocumenting all client’s interactions, transactions, comments and complaints according to standard operating proceduresCommunicating and coordinating with colleagues as necessaryEscalating concerns through known escalation pathsProviding feedback on the efficiency of the client service processEnsure client satisfaction and provide professional client supportAssist with merchant technical integrationTake an active part in the monitoring of day-to-day operationsYou will be a good fit if you: Are aligned with our values of Belief, Positivity, Accountability Ownership, Speed and ExecutionHave Proven customer support experience or experience as a client service representativeAt least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businessesHave a track record of over-achieving quotaHave customer orientation and the ability to adapt/respond to different types of charactersPossess excellent communication and analytical skillsHave the ability to multi-task, prioritise, and manage time effectivelyAre knowledgeable/proficient in using spreadsheets (preferred)Strong e-commerce or PSP customer service backgroundExperience in using MS Office, G-Suite, Zendesk or similar toolsGenuine care for customers clientsOutstanding written and verbal communication skills, email and chat etiquetteProactive personality and self-motivatedInitiative-led with the ability to multi-task and be detail-oriented in a fast-paced environmentProven to be organized, methodical and rigorousStrong computer skills in eCommerce/PSP applications and the ability to learn new applications quicklyTeam player, able to develop great relations with co-workers and stakeholders (externally internally)Willingness to work on shift schedules.As a Valuable Payfuture Partner, you will:Receive a competitive salaryBe enrolled on our Employee Share Option Scheme Get the opportunity to be part of a rapidly growing business, providing an unrivalled opportunity to develop your skillsetBe part of a collaborative, values-led team that is working hard to revolutionise payments in emerging marketsReceive additional benefits as we grow Our Hiring Process:Our hiring process is designed to be agile and a candidate who’s applying for the Operations Support Assocaite will go through the following steps:We review applications to screen for a variety of criteriaA quick chat with one of our Recruiters to get to know you a little betterAn assessment roundAn interview with our Assistant Operations Manager, learning more about your technical and team experiencesWe make you the Offer!Originally posted on Himalayas

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