Operations Support Associate

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology. About Us Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction. Our Values Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way. People First - We communicate with honesty and respect to our customers, colleagues, and partners. Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives. Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices. About the Role: The Operations Support Associate is an administrative role focused on supporting our title team through timely and accurate handling of lender communications. You will be responsible for monitoring and assigning lender emails to the correct files, facilitating the management of secured emails, and completing other support tasks that keep transactions moving efficiently. This role is ideal for someone detail-oriented, highly organized, and eager to build a career in the title and escrow industry while contributing to a fast-paced, growing team. Responsibilities : Learn to use our title production software, and complete corresponding actions within it Serve as the primary point of triage for inbound emails requiring manual review As familiarity and performance are demonstrated, support phone communications Conduct quality review of all documents for signatures Identify documents for needed actions as per Lender Instructions Sort and file necessary documents for recording Facilitate the management of secured emails Required Skills & Experience 1+ years of experience in title & escrow needed Excellent phone, email, face-to-face and remote communication skills The ability to multitask and focus as required and to be proactive Ability to thrive in a fast-paced, metrics-driven work environment Extreme attention to detail and organizational skills Open minded to process changes, continuous system updates and enhancements Have a driven, positive attitude and ability to work as a team player Proficient in using various computer programs and ability to navigate educational, company-provided resources #LI-Remote Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case. The base salary range for this role is shown below: $42,500 — $58,900 USD How we’ll value you and make your life a bit easier: We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission. We currently offer the following benefits to all Full-Time employees: Work/Life Balance - We encourage taking Paid Time Off (PTO)! 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity) Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment Health Savings Account (HSA) 401K with company match program Short-Term & Long-Term Disability Supplemental Life and AD&D Insurance Critical Illness, Injury and Hospital Insurance We believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.