Operations Supervisor ID-2670 – Amazon Store
July 3, 2025
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Job Purpose
To support the effective, compliant, and customer-focused operation of daily bus services at Dartford, contributing to the successful delivery of the site's annual business plan. This role serves as the first point of contact for drivers during daily operations and has responsibility for proactive network and resource management.
You will oversee the allocation of duties, respond promptly to incidents (e.g., collisions, passenger injuries, traffic disruptions), and ensure operational continuity and excellence. You will champion a culture of safety, inclusivity, and continuous improvement, aligned with Arriva’s values.
Core Responsibilities
1. Health & Safety
Promote a proactive safety culture across the depot and on the road.
Identify and resolve unsafe behaviours or conditions.
Support compliance with Arriva’s HS&E Management System and safety initiatives.
2. Customer Experience
Provide professional, friendly responses to customer inquiries.
Investigate complaints and ensure preventative actions are implemented.
3. People Management
Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
Maintain uniform and appearance standards.
Support employee development and foster a culture of Equality, Diversity & Inclusion.
Accurately manage absence records and enforce HR policies.
Build constructive relationships with Trade Union representatives.
4. Operational Excellence
Oversee day-to-day bus service operations ensuring all duties are covered.
Manage and record lost mileage and service disruptions.
Collaborate with Engineering to ensure vehicle availability.
Monitor KPIs and local objectives to maintain service quality.
5. Financial Oversight & Decision-Making
Ensure accurate timekeeping and wage input.
Optimise duty planning and manage overtime for cost efficiency.
Use data and tools to support operational decision-making.
6. Continuous Improvement & Innovation
7. Corporate Social Responsibility
Essential Requirements
Supervisory experience in a staff or resource management role
Understanding of Health & Safety legislation and standards
Valid First Aid certificate (or willingness to obtain)
Strong communication, coaching, and interpersonal skills
Customer-focused mindset
Proficient IT skills
Ability to influence and lead teams
Organised and decisive under pressure
Knowledge of the PCV/HGV industry
Experience working in partnership with Trade Unions
Flexible, self-motivated, and resilient
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