Operations Specialist - Payment

Plane is looking for an Operations Specialist – Payments to join our dedicated team. This role is a great opportunity to collaborate closely with our exceptional team members, banking partners, and customers, playing a vital role in delivering seamless payment operations.About PlanePlane simplifies payroll, benefits, and compliance for companies managing international teams. We believe talent and opportunities shouldn't be limited by geography, and we help our customers embrace this vision every day.What you will be working onAs an Operations Specialist - Payments, you will be responsible for onboarding our customers. In addition, you will ensure when a payment is initiated by us that all documentation required by our banking partners are correct and collected in a timely manner, assuring that our customers are able to receive payments. You will:Work closely with our support teams to ensure excellent customer experiencesCheck for documentation errors and work with the customer to resolve them quicklyWork daily with our banking partners, payments processors, and customers to assure the efficiency of the payments systemsContact banks and partners to resolve issues and make sure our customers are in complianceBe responsible for monitoring day-to-day documentation requirementRequirementsExceptional organizational skills and attention to detailExperience with financial documentation compliance, including familiarity with CDD and KYCExperience at a fast-growing companyExcellent communication skillsThere’s no task too menial for you. You roll up your sleeves and get things doneAbility to work within the UTC+0 to UTC-8 time zoneWe’d especially like to talk to you ifYou have experience and desire to work in a distributed environmentWork experience in payment, accounting, or financeWork experience in customer verification and compliance documentationBenefitsAnnual salary from $55,000 to $62,000 and equityFlexible working hoursUnlimited vacation policyHealth insurance coverageParental leaveCompany hardware and remote stipendAbility to work remotely from anywhere in the worldAt Plane, every team member plays a crucial role. We're looking for ambitious individuals with a mindset to tackle challenges together.We believe small teams of amazing people can achieve outsized results, driven by a strong commitment to quality and customer satisfaction. Each member of our crew contributes to product excellence by understanding customer preferences, needs, and expectations.We strongly believe in our mission to increase globalization by helping companies hire and pay talent worldwide. If this sounds fun, we'd love to hear from you!

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